
22 Oct 2026
uk_hotel_expert
London, United Kingdom
"Miserable food and guest experience"
The hotel is located near the Excel, not too far from the DLR but a good 20 mins outside London. On the upside, prices are lower and there is plenty of parking. However, overall a disastrous stay here - overcharged for my room by a factor of three is just for starters.
Arrived at midday, nobody at reception, rang the buzzer multiple times, had to go find somebody who was working who then went on to ignore me. Spent 30 minutes waiting for an early check-in, then was told my credit card wasn't working three times when it was, was then given a room keycard ('the failsafe one!') that didn't work etc. etc. To be fair, they offered me a free meal to compensate but this turned out to be bland and barely edible.
The (plus) room was thankfully fine, although there is some noise from London City Airport. However. it's hardly the guest experience of the year and more like faulty towers. To conclude, Travelodge vibes for PI money.

14 Oct 2026
John L B
Trip Type:
Friends getaway
"Great value great service great staff"
A great value for the price. I would stay here again with family and not pay an exorbitant fee. Transportation was easy in and easy out. The staff is extremely helpful. My bed was very comfortable. Five stars.

14 Oct 2026
"Over night stay"
My sister and I stayed at your hotel from Sunday 11 Oct, was very happy with our double room every thing we needed was there, we had a lovely breakfast the next morning, I'd like to thank your night and day staff very friendly and helpful especially Corina who made our stay very nice thank you Elaine & Tricia

11 Oct 2026
"Brilliant and friendly service !"
A truly happy and memorable stay on business for 4 nights. Carina, Mahbub and all were very friendly, prompt and efficient ! Nothing was too much trouble and we were made to feel very welcome. Car parking and security was very good too. Highly recommend and will stay here on trips on London !

09 Oct 2026
"Great beds, even better people"
This week I stayed at London ExCeL for a two-day event, and for the first time it wasn't the bed I'll remember. It was the service.
Carina made my stay. She was warm and attentive, and she clearly cared about getting things right for me. Her manager showed the same care. I've always found Premier Inn staff helpful, but this was different: it felt personal.
Carina, thank you. I'm genuinely grateful. I'll be back, and I'll keep recommending Premier Inn to anyone who asks.
The biggest improvement you could still make is one concrete example of what Carina did, such as remembering your name, sorting a problem or going out of her way. A single specific detail makes praise feel real to readers and gives her manager something tangible to recognise.
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