London Docklands (Excel) hotel

Stay elsewhere, this hotel falls well below the Premier Inn standard. Breakfast is the worst I’ve ever experienced in a hotel, staff completely uninterested

Pros: Short walk from the DLR. Pillows and bed were very comfy. Cons: staff were unfriendly especially the lady checking us in. Room was dirty. Dust on shelves. Brown hairs scattered in the bathtub, on the tiles and even the bathroom door. Restaurant chairs were all stained. Hairs found in cutlery pot on the table. Food choice at breakfast was dire. Rock hard bacon which i couldn't cut through. No pastries being restocked and were all gone. No fruit mix or yogurts. Complete waste of money paying for breakfast. I wouldn't stay at this Premier Inn again or recommend it to anyone else.

Great hotel and location. Staff were fantastic and you cant beat a Premier Inn mattress for comfort. Only complaint is the breakfast wasn't great unfortunately but we still enjoyed our stay.

Great air-conditioned room for hot days in London! Great hotel and very clean everywhere, good value for London and close to DLR for easy access to attractions

Total Disaster – Worst Hotel Manager I’ve Ever Encountered This wasn’t a stay — it was a full-blown nightmare. I’ve stayed in dozens of hotels around the world, and Premier Inn London Docklands easily ranks at the absolute bottom. But the crown jewel of incompetence here? The so-called “manager.” Let me be clear: this was hands down the worst hotel manager I have ever come across. Completely out of his depth, clueless, overwhelmed, and visibly irritated that guests dared to ask questions. The man didn’t have a single useful answer, fumbled through every interaction, and gave off the energy of someone who got dropped into the role without a minute of training. It was painful to watch — a total embarrassment to the brand. He had no authority, no problem-solving ability, and no business being anywhere near a reception desk, let alone managing one. It was chaos every time he appeared. To make things worse, the way he spoke — with a heavy, unclear French accent — made communication even more frustrating. That alone wouldn’t be a problem, but combined with his total lack of knowledge and professionalism, it just made every conversation more exhausting. His body language screamed, “I don’t care, just leave me alone,” and frankly, it showed in every part of the guest experience. And don’t get me started on the breakfast — what a joke. Food was cold, half the items were missing by 8 AM, and nobody was restocking anything. Scrambled eggs that looked like rubber, sausages like bricks, burnt bacon, and toast so dry it could be used as building material. Coffee machines broken or empty, and the staff couldn’t care less. People were left wandering around the buffet like scavengers looking for scraps. Disgraceful. Service overall? Nonexistent. Staff looked annoyed that guests even existed. Phones in hand, avoiding eye contact, no greetings, no help. Just zero effort across the board. Rooms? Meh. Walls thin as paper, noise all night, beds not even made properly. This place is falling apart both physically and operationally. Avoid this hotel like the plague. If this is what Premier Inn considers acceptable management and service, they’ve completely lost the plot. This was a complete waste of money, time, and patience. Never again.