London Croydon Town Centre hotel

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Near Whitgift Shopping Centre and local business HQs, and just 15 minutes by train into London

Guest Rating:

4.5

Based on 1,505 surveys

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Phillips House,6 Lansdowne Rd, Croydon, Croydon CR0 2BX

Sat Nav Directions: CRO 2BX

Directions: From the M25 take J7 to the M23. The M23 will become the A23 (Purley & Croydon). Exit on the A232 off to the right after passing through Purley, follow Croydon Town Centre signs to the roundabout, when approaching the roundabout keep in the left hand lane, follow signs to Town Centre (do not go through the underpass), turn right at the second set of traffic lights and continue along George St. Take the first left onto Dingwell Rd. At the next roundabout, we are on the left hand side with the parking on the right. If travelling by train, exit East Croydon Station and turn right, take first right and continue to the roundabout, the hotel is on the left.

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Transport and local information: East Croydon Train Station 0.3 miles/ 5 mins walk

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Hotel Parking:

There is no on-site parking available at this hotel. Discounted off-site parking is available at Whitgift Centre NCP Car Park (sat nav CR0 1UP) at £6.50 per 24 hours.

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1-5 of {{1016 | number:0}} reviews

13 Jun 2018

SMWMIDS

W Mids

Trip Type: Family

"Great location poor customer service!"

Let's be clear; usual clean and comfortable room and perfect location for East Croydon Station @ 15 mins into London. But having phoned ahead (twice) to confirm that three people would be occupying room arrived late to find sofa bed not made up, no extra towels or cups, glasses tea, coffee etc. Fair play, front line staff responded quickly and came and made the bed up but still needed to ask again for extra towels etc. On night two bed made up, but again no extra towel etc provided. Duh! And key card didn't work for room door. Hence only average review. Parking expensive but knew that before we booked. One lift only working (still) serving seven floors. Except that the coffee machine was broken - coffee was instant or instant! Breakfast was trouble free. These are first world problems so will probably stay again because of location.

11 Jun 2018

daveyboy73

Exeter, United Kingdom

Trip Type: Family

"Oh What A Difference From Last Time"

We returned to stay here for a couple of nights two years after enjoying a stay here. Firstly the positive, the room was ok and to the usual standard of premier inn. I have to ask where are the staff? Firstly only one person on reception which resulted in a big queue even with people checking themselves in. We had dinner on the first night we stayed which was interesting as no restaurant manager on duty so just one young girl on her own, it was not busy with only us and two other tables in but left unsupervised she was more interested in joking around in the kitchen and you could hear the raised voices coming form the kitchen as she spent most of her time in there. With regards the food the most of the food was ok but my mixed grill came out with an well done steak(ordered medium rare) so I asked if they could do me another one which she said was fine so I decided to continue to eat slowly whilst they cooked a fresh one as my wife and daughter had there meals only for the waitress to come out and say they were going to cook a whole new plate. I questioned this as all they needed to do was cook a steak which would have taken a few minutes but I ended up waiting over ten minutes for my meal to come out in which time my wife and daughter had all but finished their meals. The final morning that we were in the hotel there were several power cuts including whilst one of us was in the shower which was not great, we were offered a complimentary breakfast which was a nice offer albeit an interesting service as they were struggling to provide all the items and once again a shortage of staff. Really not sure what is going on but think next time we will look at using a different hotel.

11 Jun 2018

shipz1980

Sale, United Kingdom

Trip Type: Family

"Very Disappointed!!!"

We had 3 rooms booked and the Keys to two of the rooms didn’t work .Rooms were not cleaned until we had complained as we were staying with kids. The beds made terrible sound every time we moved so we were unable to sleep. The only positive was the breakfast.

10 Jun 2018

Ruth O

Norfolk, United Kingdom

Trip Type: Family

"Under-staffed"

Our experience wasn't great. We called several times ahead of our trip to ensure we had inter-connecting rooms to accomodate the family. We arrived late in the evening to find it hadn't been done. It took 40mins and a little bit of fuss for us to get rooms next to each other, though not interconnecting. Staff we over-stretched. Reception team were also serving in the restaurant. So breakfast was an interesting experience. We called housekeeping for an iron, they told us it would be up shortly...20mins later we called again, to be told there were no irons in the hotel. About an hour later a member of staff found one for us!! This same staff member helped to deal with our room issues the previous night. She did her best to resolve our frustrations, and went out of her way to do so. She's the reason this hotel gets a 2.

8 Jun 2018

Mandy H

Liverpool, United Kingdom

Trip Type: Business

"Central location good value "

Stayed here on business with colleagues . Hotel short walk from station and in good central location. Check in was quick despite being 16 of us well prepared for our arrival and quickly in our rooms all accommodated on same floor . We had all pre booked evening meal which was good value for two courses and was tasty . Think restaurant and bar was under staffed with long delay between main course and desert. Ordered drinks at bar told didn’t have glasses this may have been because tables were littered with glasses ours was not cleared all evening despite being large party . That said though had great evening drinks pricey but usual in hotels . Room was spacious very clean and well equipped with hairdryer , good lit mirror near to sockets great for doing hair and make up . Bed large and comfortable with tv opposite. Large desk provided and hanging space for clothes . Bathroom adequate with bath and shower very clean . Breakfast in the morning was very good plenty of choice and piping hot . Would stay again have stayed in travelodge in Croydon previously which isn’t a patch on this place.

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Hotel description Just a 15 minute train journey to Central London, Premier Inn London Croydon Town Centre hotel is within walking distance of East Croydon train station with Whitgift shopping centre nearby. Our London Croydon Town Centre hotel has everything you'd expect, a super-comfy kingsize Hypnos bed, an on-site Thyme restaurant and free Wi-Fi throughout your stay.

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Mon – Sat 8am to 8pm & Sun 10am to 6pm. Calls cost 13p a minute plus any additional charges from your phone operator.

London Croydon Town Centre hotel

Near Whitgift Shopping Centre and local business HQs, and just 15 minutes by train into London

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London Croydon Town Centre hotel

Near Whitgift Shopping Centre and local business HQs, and just 15 minutes by train into London

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