London Croydon Town Centre hotel

No check in allowed b4 3pm, as there was a gig everyone turned up at 3pm. 2x Check in machines, only 1/2 of the people trying to use them had any success. After check in i wanted my bag from storage but was told to join the cue of people that needed to check in due to machines not working. Asked if someone could just get my bag, answer was no join the cue. Myself and the 2 groups in front of me queued for 40 mins and then when we got to the front the lady checking people in simply knocked on the office door and asked her college to take our tickets and get our luggage..... the whole time there was someone sitting in the office! We all just looked at each other in disbelief. She could of handled peoples luggage or used the other check in desk! Then i remembered the lady on the desk saying something about her college doesn't like doing check in's but didn't pay any attention at the time. Check in policy of 3pm and machines not working can happen but to hold everyone up for 40 mins due to incompetence is ridiculous. At no point did anyone else show up to supervise or assists. Ohh and non of the lifts worked or looked like they had for a while.

Stayed here for 2 nights for an event we were attending in Crystal Palace. Positive were: 1. Staff were all really nice and helpful and very efficient 2. Check-in was really easy and quick and the lady checking us in was lovely and really funny. 3. The room was usual Premier Inn quality, which was good. 4. The aircon was great, especially as we were staying on one of the hottest days of the year. Not so great: 1. Both of the lifts were broken and we were staying on the 4th floor. It was not nice going up so many stairs on a hot day 2. The bar/restaurant never seemed to be open. We arrived around 10pm and the bar was already closed on a Saturday evening which felt early. Came down around 12ish the next day to get some lunch and a beer before heading to our event and it was still closed. 3. The corridors and stairwells were very dirty Overall it was an ok stay for a few nights, but not sure I would stay again.

Lifts not working, glad I wasn’t on 6th floor Check in machines not working Dinner had to wait 1 hour for a dinner slot.Then a 1 hour wait on starter, then main course arrived 1 minute later! Coke on tap is mixed wrong,asked for bottled instead, which took 15 mins to arrive, just a bottled coke ! Prawn and cocktail when it arrived was terrible BBQ double burger was very good 👍🏻 Room was good as ever.👍🏻

This hotel needs a lot of work. Both lifts were broken so we had to climb five flights of stairs every time we left the room. The bathroom was not clean enough with hair on the floor and grime in the toilet bowl. The restaurants tables were all dirty and sticky so we had to take our food to go. The staff was very unfriendly and unhelpful. The positives were location, bed was comfortable, and air conditioning was strong.

We only had one night here, the staff were helpful on check in, the room was usual premier inn standard, except compared with some we’ve stayed in the aircon actually worked, which was welcome on one of the hottest days this year, maybe a small thing to some, but if you’re going to replace the toilet seat, then choose one that’s the right size and attach it properly, a major thing that let the hotel down was both lifts were out of order which meant 3 flights of stairs to climb, which could be really tricky for anyone disabled, the staircase could do with a clean, not sure what the dubious looking stains were splattered up the stairs. Breakfast was the usual offering and not too busy. You need to bear in mind parking is down the road in a multi storey.