London Croydon Town Centre hotel

Pros: The recception team were incredibly kind, polite, and understanding throughout my stay. Their warm smiles and willingness to help made a big difference and made me feel very welcome. They handled my concerns and needs in a very professional and caring manner., Cons: When I first arrived, the room I was given hadn’t been cleaned. However, the reception team immediately moved me to another room, which I appreciated. Unfortunately, the Wi-Fi was extremely slow and kept disconnecting two or three times every minute. Even the “Ultimate Wi-Fi” option, which costs £5 per day, had the same issue. I kept paying, hoping it might work better the next day, but in the end, I wasted £15 for nothing.

Teresa was fantastic even when she was on her own she didn't stop and was always friendly and welcoming and made sure to refill the "pain au chocolates" as my son called them 5 star service please look after her she is a VIP!!!

5 days, and they never came to clean the room. The lift most of the days was out of order. Corridors very dirty. The room was good and comfortable.

So I am a regular person to use the Croydon Central Premier Inn as I visit my son every few weeks who lives near. Over the last year I have met the wonderful staff. Teresa and Sparsha in particular.. They bend over backwards for you. Kind and very hardworking. Today 25th October on my 3rd day I was absolutely disgusted with what I saw. There was 2 staff members on for the whole hotel. The lifts had broken down. The cleaners did not come in and the receptionist a young man had to clean 20 rooms for the long queue of guests arriving. The poor young girl who worked in the restaurant (Jill ) and bar had to deal with everything herself. She was verbally abused by one particular guest who followed her throughout the restaurant shouting abuse at her. She (Jill) kept her cool and carried on trying to Accommodate many families with young children who didn't have a room to check into. I as a paying guest spoke to guests on my own merrit to try and calm them down before they complained and attacked the staff as they did not deserve the abuse. I let people use my room key to use the toilet, i spoke to family members to explain the situation as the staff (2) were run ragged and were not available to explain what was going on maybe i shoukd not have intervened but i could not sit back and watch. I would have worked the bar and cleaned some rooms to help them it was awful. Then a large group of teenagers turned up with no rooms ready. The staff as usual were amazing. I am an ex hotel Housekeeper offered to help but was told that I couldn't which I totally understand and i was thanked. All I have to.say is shame on you managers! Area managers! not one of you came to help. They were still trying to get rooms for people who were literally lying on the floor all over reception and the restaurant at 11pm...Disgusting!!! you should all be sacked and Jill and Joseph should be given a bloody medal and a pay rise!! I stay in that hotel regularly because the staff, Teresa, Sparshia, Joseph and Jill are amazing. They are wasted there. Again shame on you Head Office!!! I hope you call me to speak with me in person! I will not let this go!

Rooms comfortable. Meal deals excellent value. Beside Rast Croydon train station. Our daughter has an 8 mth old baby. We were looked after by Teresa who couldn’t have done more for us.