London Croydon South (A212) hotel

The room was quite dirty, the shower screen was gunky and there was stains on the armchair. There was a duvet in a bin bag under the bed. The wifi didn't work in my room. It was the cheapest thing available and did have free parking, but for £180 for 2 nights (not including food mind you) i would have expected better.

By far the worst hotel that I have ever stayed in. The WiFi does not work, if you are with O2 you can expect no phone reception whilst in the hotel. Room climate controls do not work, or do not exist and the windows have limited opening. Moreover, the TVs are not smart enabled, so no YouTube or apps available. Currently building works are being done and although this finishes at 17:00 every day, the noise does stop. The constant noise from all the builders outside slamming work van doors and sitting in the vehicles with music and engines running carry on until late at night. On a positive note, the staff here have been extremely supportive and welcoming. I can honestly say that I have witnessed firsthand the patience and professionalism far above the expectations of such a run down hotel, which otherwise would have made this an unbearable experience. Furthermore, I would like to highlight the lady at the front desk who was working the evening/ night shifts, I believe she needs recognition for her attitude and knowledge that exemplifies the best in hospitality. I honestly believe that due to the outstanding service and hospitality, this staff member has exhibited that she would not be out of place working in a 5 star hotel.

Room as expected to Premier Inn standard. Reception greeting and customer service poor. Upon arrival no greeting and the male staff member on a personal phone call. Waited several minutes for recognition and then the attitude was one of inconvenience!

Perfect price, service, comfort and consistency are hallmarks of premier Inn . My first choice for short stays across the UK

I was in London near Croydon recently, and was looking for a place to stay with my partner. I chose to stay at Premier Inn, South Croydon and I was so impressed. Surrounded all around by greenery, the place sits nicely in a peaceful area. I was skeptical about how clean the rooms would be, but I was amazed at the cleanliness and how spacious they were, the bed was so comfortable that I had one of the best sleep in a long time. Staff were very welcoming and friendly at all points during my stay. The on-site restaurant, Beefeater, had good options for Breakfast & Dinner, and It was a delightful dining experience for us. They have free parking which I feel is convenient & advantageous for travellers with vehicles. I definitely recommend this property, especially for it's serene environment, comfort and top quality service.