London Croydon (Purley A23) hotel

Booked this hotel as usually guaranteed a good standard and they also offer a good night sleep guarantee...... Big mistake! Check in was okay if a little slow but when I reached my room I discovered this hotel may have been built on an active volcano. There was a fan doing its best to try and help and the windows cracked open ( restricted to very slight opening for safety reasons). The temperature in the room was 31 degrees.......with no way of cooling it down. I tried reception- they said sorry but entire hotel was the same and I could have another fan - which wasn't going to change the temperature or I could phone the central team . I called the central team and quoted their good night sleep guarantee and was then told that as I'd checked in in would need to find myself another hotel - pay for it and try to claim it back.... Not the best option and not something I could do. I stayed and had the worst night sleep since becoming a father many years ago. Temperature in the room in the morning had dropped to 30 degrees. I had to have a cold shower to cool down my body which felt like it was overheating , dressed and departed as soon as possible. This was not good service , not good for my wellbeing and I think they should seriously labelling this hotel as not suitable for people with young babies, respiratory conditions , elderly and other vulnerable groups as this could be a serious threat to health......premier inn- this is NOT GOOD ENOUGH

Putting the health of guests at risk by placing a family of 4 on the top floor with hardly any ventilation and nighttime room temperature registered on the thermostat of 33.5 degrees Celsius. No offer to relocate to a different site with AC. The experience was horrifying, suffocating. The entire top floor was like a furnace, including the corridor as it has no window. For the staff to knowingly place a family of 4 with kids on the top floor which is the hottest part of hotel was cruel to say the least. We have been to this site several times and can't believe what we got put through this past weekend.

No air conditioning the room was 34 degrees through the night. Fans were provided however as could not ope thr window very far it did absolutely nothing

No air con, room stifling, dangerously hot. Fan provided was so noisy it prevented sleep. One hand towel in a double room. A double bed not a kingsize. Poor furniture. Staff were lovely.

The staff were nice. I have no issue with them. But the room was absolutely boiling. I would come back at around 2300, outside it would be nice and cool, inside would be like an oven. The only thing we were offered was a very weak fan. If ever there was a place that needs air con installed it is this place.