London City (Old Street) hotel

Just stayed at the Premier Inn Old Street, and it was absolutely amazing! The staff, especially Elly and Hacker, were super helpful and welcoming. They made my stay so much better with their friendly demeanor. The place is super clean and comfy too. Definitely recommend it to anyone looking for a great stay!

Brilliant customer service and attention to detail

Stayed here with younger kids and first impressions was that it was an alright area and check in was easy. Went to the room and bit smaller then normal premier inns, then straight back out. Returned quite late about 11pm and there was direct access into the hotel and into the lifts. All doors open and no restrictions which is quite worrying and not safe. I’m the room we were in an interconnecting room and although closed, it was very noisy and all of us had trouble sleeping because of it. Next morning, try to get a shower and the shower head is filthy. So no shower as didn’t want to risk getting ill. Decided to have breakfast and the food was nice although had to wait a while for the buffet due to a large group in front us and wiped it out. Staff in the restaurant weren’t smiling or very friendly but as we were hungry we decided to eat and leave. The only person we came across who was friendly was the guy on the reception. There are better premier inns, so I’d look at reviews before booking.

I booked the City Road property for three nights from 20th April 2026 in order for my wife to attend Moorfields hospital to have her eye removed. We were delighted with our room 1207 when we arrived, we had dinner and went up to bed. My wife needed an early night because we had to get up at 6am in order to arrive in good time for her surgery. It wasn’t until we had changed into our bed clothes and went to brush our teeth that we realised there was no hot water. My wife went to bed, already stressed at the prospect of life changing surgery in the morning. I dressed and went downstairs to ask if water might be hot in the morning. The member of staff I spoke to was very helpful but explained that there was every chance we would not have hot water in the morning. She blocked off an alternative room for us to move to in the morning on the 11th floor. She was unable to offer me a key until we checked out of our room and suggested I came down in the morning. I barely slept. There was no hot water in the morning. At 6am I went downstairs and explained the situation again to the young man in reception. He had been briefed. After some while he gave me a key to a room on the 12th floor, room 1222, he explained I had to leave 1207 by 7am because in normal circumstances he could not do a room transfer until we had left the room 1207. None of this was of our making. I shepherded my partially blind wife to 1222 from 1207, some distance away. She was partially dressed but needed a shower before she went into hospital. I then had to go back to room 1207 and pack everything and move it to room 1222 in the opposite corner of the building. The idea of arriving early was to make the process easy and as comfortable as possible for my wife. In practice the whole thing turned into a nightmare, we arrived, exhausted and stressed at the hospital just on time. Her two hour surgery was successful and the cancerous eye was removed. Complications set in which meant she did not return to the hotel. I had pre booked breakfast and dinner for three nights, much of which we did not benefit from. I did try to order some extra starters but it seems the ‘computer said no’ there too. On my last night I actually ordered two dinners for myself because the system would not allow me to order two extra starters. It was daft but I was quite exhausted by then. The staff have been very sympathetic throughout and I make no criticism of the young people you leave to run the place. They clearly operate within very strict parameters. I do strongly resent paying for our first night at the hotel. It was severely disrupted by the absence of hot water and the inability of your system to provide some relief without me breaking my back and creating anxiety beyond belief. Most people would, frankly, have lost it. We did all the running to work around your system and we were ourselves in a very challenging situation that actually worsened at a personal level. That’s not your fault, but providing a room with hot water you are responsible for. We are strong supporters of Premier Inn, we choose your properties over others all the time. We even bought two of your beds for holiday business.

Fabulous hotel with excellent service, clean rooms, comfy beds, breakfasts that were good value for money, helpful staff and excellent public transport links.