London City (Old Street) hotel

Location was the only good thing about this hotel. Cleanliness of room is in need of major improvement. Each day the room was supposedly “cleaned’’ we came back to a filthy bathroom which had visibly not been attended to. The only thing the cleaner did was change the towels. There was remnants of toothpaste/hairs/dust etc covering the white good surfaces. Dirty mugs were left and not replaced meaning we had to request clean ones from the bar. Infact, one of the nights my partner had an accident on the bed (she was menstruating at the time) and it was visibly soiled on the outer surface of duvet cover - this should have prompted the cleaner to change the duvet even without request however instead it was left like this for the duration of the stay. Due to the above, we did not feel that we were in a clean and comfortable environment and this affected our ability to get a good nights rest. In addition, reception and restaurant/bar needed to be staffed better - there was only one person manning both reception and bar with extreme long periods of wait times to be served each day/night - customers were all disgruntled by this.

Located just right for us (near the family members we were visiting), decently priced for London, and reasonably quiet and comfortable. Despite the QR code reader failing to read my printed QR code, check-in was pretty good. We will certainly stay here again for future family visits.

The staff were lovely and helpful. Breakfast was very busy but the staff always ensured the service was to a good standard and that there were no food shortages. The rooms were very dated compared to other premier inns I have stayed in which made it feel worse value for money.

I have used Premier Inn many times for business and used this one to stay with my children. Very aggressive and intimidating behaviour from the duty manager when we checked in, coupled with waiting until 1am in the morning for bedding. Raised with head office and nothing has been done, also asked for the GM of the hotel to contact me but hasn’t. If they had monitored the CCTV that was above the reception desk that evening it would show how disgraceful his behaviour was. The whole experience with Premier Inn has been in-excusable and will not use this chain again.

The location was great. Just a block or so from the Underground access and I felt like this was a great neighborhood for convenience and restaurants and local grocery stores (M&S nearby). The room was a good value and it was clean. That’s what we were wanting. There are some things to improve in the room - the shower is very loud and inconvenient to step in and out of, the AC wouldn’t regulate very well or stay on. But we were very satisfied overall. They allowed for an early check-in which we were so appreciative for.