London City (Aldgate) hotel

Good location, been going for years. Starting to look a little tired now but hopefully with restaurant change they will spend a little on cleaning up worn items

I had a great experience at this hotel. Check-in was quick, and the rooms were clean and tidy. I needed an extra towel, and it was no problem at all. The breakfast was plentiful, and they were attentive to allergies and intolerances. The area is very quiet at all hours, and the metro is right nearby. I recommend it.

Excellent customer service from team.

A hotel with a very good value for money. The breakfast was good overall, although I found it a shame that there was no cheese such as Emmental or individual pots of yogurt. Apart from that, everything was fine. But I am writing this review especially for IDA from Bar & Block. I really hope she remembers me, because she truly saved my day from becoming extremely frustrating. I was travelling with my daughter, who has coeliac disease, which makes food a particularly complicated issue when we travel. When you have a child with dietary restrictions, you prepare everything carefully in advance. I choose hotels and restaurants where my daughter can feel comfortable and enjoy her holiday without constantly being reminded that she cannot eat like everyone else. Before coming, I had even emailed the hotel to make sure there would be gluten-free bread available at breakfast. I was reassured that everything would be fine and that I had nothing to worry about. Then, on the third day, I was told that there was no gluten-free bread left because the other guests had taken it all the day before. I was extremely upset. Not simply because of the bread, but because I had done everything I could in advance, I had trusted the hotel, and yet I still found myself in this situation. And then IDA stepped in. She took the time to listen to me, to really understand the situation and, most importantly, to put herself in my shoes. She showed incredible empathy and did everything she could to find a solution to a problem that, I would like to point out, was not her responsibility. She works in service, but she ended up solving a problem that should have been anticipated and managed beforehand. And that is exactly when I realised that Ida has something special: she understands customers, the reality of the job and, above all, the human side of things. You might think that it is “just a problem with bread”. But for a little girl who is already labelled as “different” because of her illness, having to be reminded during her holiday that she cannot eat like everyone else is not a small thing. Ida changed that. She made me smile again and saved what could have been a very disappointing day. Honestly, Ida, perhaps your place is not only in customer service. You clearly have the qualities for management, leadership or strategy, because you understand what really happens on the ground and what the customer actually experiences. So, once again: THANK YOU, IDA ❤️ 5 stars for IDA As I told you in my slightly broken English: you are the boss! 👑 The whole staff is also very friendly From Fetta (Feta, like the cheese 😂)

I always love Premier Inn, you know you are going to get a comfy sleep and a fabulous breakfast. it was well located, easy to check in, and delivered everything we expected.