London Brixton hotel

The room was very clean as usually expected when staying at Premier Inn. Very local to most of the shops, good food and friendly staff.

We were allocated room 201. Every member of staff obviously knows that room 201 is right next to a night club that does not stop playing VERY loud music and a DJ shouting until 2am in the morning. Premier Inn's Good Night Guarantee is impossible in room 201. Premier Inn are taking money from guests knowing that they were have to endure loud music and won't be able to sleep. At 8pm the noise was already excessive. The window was vibrating with the noise. We had to be up early the next morning and faced the prospect of a 4 hour sleep if we were lucky. We complained to Shana and asked to be moved to another room where we would be able to sleep. She was extremely unhelpful. She told us the hotel was full. Told us we should have requested a quiet room, evidencing the fact that she knew the room was noisy. We said we were willing to upgrade and pay more to get a decent nights sleep. She told us the club shut at 11am. We actually went to the club to check and the doorman told us 2am. Shana had misled us. She told us that she never deals with complaints and that it was up to head office to sort it out. It was 8pm on a Saturday, so of course no one was available on the phone number of the card she gave us. Shana did not apologise but was very abrupt. The level of customer service is appalling. We were treated very badly. We could not remain in the room because the music and DJ was incredibly disturbing, so left to find another hotel. We had booked the meal deal but were so disgusted in the way we had been treated that we did not even stay for dinner. Obviously paid for a breakfast too which we didn't have. We had the inconvenience and stress of finding a hotel late on a Saturday evening and having to pay again. Premier Inn should not take money from guests for inhabitable rooms. Staff need customer service training too.

Checked in at 5.15pm on Sat 12.7.25. We were given room 304. Walked into the corridor & room 304 & the noise from the DJ & music from the club outside was awful. So loud & noisy. Thought it was someone in the room next door at first but it’s the club outside. Went down to reception to ask to change the room. The receptionist said she would ask the Manager. The Manager said no, they are fully booked, and she gave us a card with an email to contact customer services. She said that on the website you have to request a quiet room or phone them. We didn’t/can’t see this on the website. It is not clear at all. Won’t come here again.

Everything was great. Very convenient location with everything you need close by. Staff was very helpful and polite, room very clean and breakfast very tasty.

We stayed at Premier Inn Brixton as a family and we had a really enjoyable experience. The hotel was clean, modern, and very family friendly. The rooms were super comfortable, and the kids slept really well thanks to the blackout curtains and quit environment.The staff were fantastic, always polite and helpful. We had breakfast at the hotel, the food was great and delicious with a great variety of options for both adults and kids.