London Brixton hotel

On the whole it was a good experience, usual standard for a Premier Inn. Friendly service, great breakfast choice, clean room. Probably could do with a little bit of tlc, as the bathroom needed a lick of paint, it was looking a bit tired and scuffed, but nothing major. Perfect location for all Brixton has to offer. Would definitely stay here again.

Stayed in a premier plus room. Room was dirty and had damaged furniture. The bed was really soft and uncomfortable, not sure if it was the mattress or bed. Parking in the area is near non-existent and it felt like entering a prison to get in. Just an all round unpleasant experience.

On the overall stay, room/bed was a good size, and equipped with everything we needed. Steam iron, extra pillows, ironing board etc, Great location in Brixton for Tube and shops etc.

The room was very clean as usually expected when staying at Premier Inn. Very local to most of the shops, good food and friendly staff.

We were allocated room 201. Every member of staff obviously knows that room 201 is right next to a night club that does not stop playing VERY loud music and a DJ shouting until 2am in the morning. Premier Inn's Good Night Guarantee is impossible in room 201. Premier Inn are taking money from guests knowing that they were have to endure loud music and won't be able to sleep. At 8pm the noise was already excessive. The window was vibrating with the noise. We had to be up early the next morning and faced the prospect of a 4 hour sleep if we were lucky. We complained to Shana and asked to be moved to another room where we would be able to sleep. She was extremely unhelpful. She told us the hotel was full. Told us we should have requested a quiet room, evidencing the fact that she knew the room was noisy. We said we were willing to upgrade and pay more to get a decent nights sleep. She told us the club shut at 11am. We actually went to the club to check and the doorman told us 2am. Shana had misled us. She told us that she never deals with complaints and that it was up to head office to sort it out. It was 8pm on a Saturday, so of course no one was available on the phone number of the card she gave us. Shana did not apologise but was very abrupt. The level of customer service is appalling. We were treated very badly. We could not remain in the room because the music and DJ was incredibly disturbing, so left to find another hotel. We had booked the meal deal but were so disgusted in the way we had been treated that we did not even stay for dinner. Obviously paid for a breakfast too which we didn't have. We had the inconvenience and stress of finding a hotel late on a Saturday evening and having to pay again. Premier Inn should not take money from guests for inhabitable rooms. Staff need customer service training too.