London Brentford hotel

We have always enjoyed staying with Premier Inn and, as regular customers in the past, we’ve usually had consistently positive experiences. Unfortunately, this visit fell far short of the standard we have come to expect, which was deeply disappointing. From the moment we checked in, the experience felt unlike our previous stays. The welcome was noticeably less warm and friendly than usual, and when we asked for daily room servicing, the receptionist (male) seemed surprised by the request, almost as if it were unreasonable. For us, if we are paying for a hotel stay, we expect the level of service that has always been part of the Premier Inn standard. The room itself was another disappointment. It appeared to have been a family room at some point, but with the spare bed or sofa removed it simply felt bare and unwelcoming. One of the main reasons we choose Premier Inn is the reliability of a comfortable bed, but on this occasion the bed was not up to the usual standard. To add to this, the temperature in the room was unbearable. Despite a wall-mounted air conditioning unit, the room remained stiflingly hot, making it very difficult to relax or sleep comfortably. Even though we had requested daily servicing, by the third day we had to actively request toilet roll, which should not have been necessary. The one redeeming aspect of the stay was breakfast, which remained up to the high standard we are used to — freshly cooked, plentiful, and with a wide choice. However, given the issues with the room and service, this was a small consolation compared to the overall disappointment.

It was OK, but to speak to reception there was no intercom facility and we had to go down so many floors even for a small thing

On the 1st of September 2025 we left our room 312 to go and have breakfast. I asked the chef for 2x poached eggs (which were amazing by the way) and a few minutes after receiving them Ainsley returned back with some AMAZING pancakes cut into shapes for out 6 year old son. They had the most amazing strawberry sauce and fruit. Thank you so much Ainsley you really made our stay the best and really started our second day and last day off with a lovely start. Thank you. Rianne Nichols.

Excellent staff. Manager Bibek yet again excelled as did the member of cleaning staff who returned an item I left in my room after check out. Very professional and honest. Sorry but I don’t know her name. The manager will though.

The hotel was filthy. The staff not helpful. The room stank musty. The whole place was disgusting. Cutlery was dirty, ran out of cups so couldn’t have drinks at breakfast. Dishes left everywhere. Corridors filthy and lift. Our room was filthy.