London Blackfriars (Fleet Street) hotel

I stayed the night before a meeting, and was impressed by the friendly and helpful staff. The accommodation was very good, after a day's travel. I have stayed here before and was happy to stay again. I was part of a group from around the country, attending meetings of a national organisation ~ the staff looked after us well

The hotel itself is in a great location if you don’t mind walking or using the underground. We found it easy to find and the check in was super easy! The staff whilst you’re at the hotel couldn’t be more helpful. There are no phones in the rooms, so if you have any questions, issues or requests, you just pop down to reception. Breakfast was standard, and as someone who is gluten free I appreciated the breakfast staff’s attentiveness to ensure I understood everything. The beds are very comfortable, although I would have liked a better pillow. The bathroom was okay- mould round the shower and the seal on the shower door was broken, flopping around. The condensation also builds up quickly as there’s no fan in the shower. We had booked for 2 people in the room, and unfortunately we arrived to only one towel. I nipped down to reception and got another one easily, however it had a black mark on it. Where the hotel lets itself down is the phone line. We, unfortunately, left a perishable item behind in the fridge. After numerous calls, and emails directly to the hotel, I gave up and used the WhatsApp method for contacting guest relations. They too, could not get a hold of the hotel. Eventually they have, but my issue is still not resolved. I am sure it will be eventually, however I note this for any future guests of this hotel. If you try to contact the hotel before, during or after your stay, you will not get through on the phone. It’s incredibly frustrating. We would recommend this hotel based on our experience before leaving something behind. So go and enjoy- just don’t leave anything or try to contact the hotel! :)

I wasn't planning to review this hotel, but when submitting my feedback form to PremierInn, they asked if they could use my comments as a review and then didn't, which I thought rather disingenuous, so here we are: Our room was not ready on check-in (even though this was well after 3pm). Only one member of staff around so long queues in the reception area. Our room was dirty - bin not emptied, crumpled tissue on floor beside bed, and worst of all a vividly bloodstained pillow. We reported this, and to her credit the housekeeping manager was very concerned. When we tried to collect our luggage on the afternoon of checking out (we'd already handed our keys in that morning to head out exploring), no staff around and - again - a long queue at reception desk. A man eventually arrived after 10-15 minutes, but was very blunt with everyone. When we asked for key card to use toilets (as a sign on the wall told us we were welcome to) he grudgingly handed over a card. We had to ask where the toilets were and he vaguely waved a hand to one side of the building and said 'through the doors'. When I eventually found the toilets (through three sets of doors and down a long flight of steps) they were out of order and the door taped over like a crime scene. When handing the key card back to him, my wife thanked him and he ignored her. What a shame - I've always found Premier Inn staff exemplary, and I really hope this isn't the start of a worsening trend because it would certainly put me off using the chain.

The location is excellent: very close to the Blackfiars underground stations. Staff is super kind and helpful (congrat's). The room was large but very minimal: it lacked "storage" space (wardrobe, drawers, ...) which would have helped a 4-person family during a 6-day stay. A small safe in the room would also be very usefuf. The bathroom was also very large and minimal: being in four, we would have appreciated a few extra towels. The cost is very competitive and it is absolutely fair, given the service/location.

What can I say,all you need from a premier inn, except i dont think I've been to a hotel where EVERY member of staff was friendly, polite,helpful,professional, and myself and my Mrs would like to say premier inn you have the nicest,friendliest person ive ever met working for you a BIG thank you to ALESSANDRO,will stay here again next time in london,keith and louise