London Bexleyheath hotel

Upon arrival, the car park was very expensive to stay one night, there was a large group of young men loitering in the car park, which was not at all welcoming, and the stairs up from the car park en route to the reception smelt very bad of weed and other things! Paid £10 for the privilege. Check in was easy, but considering it was a Tuesday night and the hotel seemed empty, I was put in a room on the top floor, in the furthest room... opposite a cleaners cupboard, which meant all night there was banging and sounded like people were coming in to my room. The room was dirty - walls had stains on, dusty, and looked like it hadn't been vacuumed in a while. Absolute budget hotel with no frills! Only phone service upstairs in the room, not in the Reception or restaurant. Free wifi didn't work. Higher tier wifi was £5 for the day. The bed was so firm and uncomfortable - I couldn't sleep at all. Going down for breakfast in the morning was a buffet style, but the "hot food" (bacon, sausages, scrambled eggs, beans, mushrooms, hash browns and tomatoes) was all cold. The mushrooms were very chewy, the hash browns were also chewy/stale, nothing was nice. Even the sliced bread was stale and didn't taste nice even when toasted. Very disappointed, considering they charge £10.99. Wetherspoons does better for half the price! This hotel is hugely overpriced and I won't be staying here again.

The reception staff are extremely helpful and considerate and make the stay especially enjoyable. Nothing is too much trouble for them. I needed a last-minute booking and found Sobia and Ajita so helpful. I think the personal touch makes the stay feel like being in a small family-run hotel because they really care about the guests. Polite, courteous, thoughtful, professional. I was highly impressed. The room was clean, warm and large with a new bathroom, it seemed, and a very comfortable bed.

Good evening! We, Premier Inn Bexleyheath Room 116, would like to give a big Shout Out to all Staff in Operation from the Cleaning Team to Catering & Reception But our Special Shout Out goes to Sobia who’s been extremely Professional, Helpful, Friendly. Sobia relates, communicates very well with Customers. We feel there isn’t anything , Premier Inn Hotel-related, Sobia is not deliver in. Big Thank you to Sobia and Teams at Premier Inn Bexleyheath Room. Thank you, Kind Regards! Room 116

Nice, clean hotel room. We had a few questions in regards to the breakfast and it was dealt with by a lovely woman called Tsvetelima who was ince and polite

I have been to this hotel many times and it is getting worse on every visit. Where do I start: Rooms: They are dirty, more dust than an abandoned house, this is thick dust along the skirting boards and carpet, base of the beds hasn't seen a duster for an age, the windows are filthy (probably never cleaned since it was built) both inside and out, on the outside of the windows you have pigeon droppings. Room smells musty. The mattress should be replaced as dips in the centre and is very uncomfortable. Bathroom: There is mould, taps with a lot of limescale, broken or ruined bath panels. Hallways: Smells musty and then you have the strong smell of weed. Restaurant: You have sticky tables, cutlery not clean. I had a mixed grill (something you can't get wrong) the steak smelt off, the sausage you know had been reheated from breakfast (and still not warm), egg white not cooked and still runny. Staff: Reception staff (when about) can be friendly. Cleaners occasionally speak but mostly on there phones in a foreign language. Restaurant staff simply wow. You have the transgender (each to there own, I have no problem) who wears a dirty, untidy blue wig (definitely not professional looking), supposedly runs the restaurant, has excuses for a lot of things not on the menu, I asked for a coffee but was told I couldn't have one as the machine was turned off and wouldn't be ready for another hour (even though they had been there since 2pm they couldn't flick a switch). Overall the hotel needs a major refurb, properly trained staff. I paid £245 for 3 nights and was a total waste of money. Next time I will pay extra and go to the Marriott