London Barking hotel

We were shocked by the poor standard of the Barking Premier Inn hotel. The whole place was shabby with carpets stained and grimy looking. In the bathroom the grouting was dirty and the shower head over the bath was rigid so you could not avoid wetting your hair. In the bedroom one curtain was hanging off the rail, there were dead flies on the window sill and the paintwork badly chipped. Although the double bed was comfortable, we were kept awake by the sound of the guests above us walking around. The sound insulation is extremely poor. My husband paid £165 for one night on Saturday, 12th July. This was a ridiculously high price for such a poor hotel. We request a partial refund. We regularly stay in the Premier Inn, Gatwick North Terminal and it's basic but clean and modern and generally is of a much higher standard. My faith in Premier Inn has been shaken. I would never consider staying in their Barking hotel again. The next night we stayed in Premier Inn, Ipswich South, that we had pre-booked. This was marginally better but the room was far too hot with only a fan provided and no air conditioning. This is also in need of modernisation. Come on, Premier Inn! You can surely do better than this.

At breakfast, the staff were really welcoming and helpful. We sat at the bar with our coffee afterwards and the lovely lady who had served us at reception asked how our stay was. I asked her to pass on to the manager how happy we were with the staff and quality of service when she mentioned that she was the manager. I can see why the customer service is s so good. Thank you 😊

Our visit to Premier Inn Barking was fantastic from start to finish. A huge shoutout to the lovely manager who welcomed us so warmly—she was incredibly kind, helpful, and made a real difference to our experience. Even after a long day, she still took the time to say goodbye to us as she left, which really stood out. The room was spotless, comfortable, and up to the high standards I’ve come to expect from Premier Inn. I’ve yet to have a bad experience with them, and this stay just confirmed why I keep coming back. Great service, great comfort—we’ll definitely return!

Me & my husband have stayed in many Premier Inns over time, but I have to say that this has to be the friendliest one that we have stayed in. We were there for three nights It was a lovely welcome and every member of staff went out of their way to help with anything that we needed. The manager (who's name I think is Aleshia) was fantastic and I could see how she kept a very happy ship and how all of the staff got on well. Also, I have to mention the breakfast. Nothing was to much trouble for both the lovely lady who cooked our eggs how we wanted, too the table server who's name I believe is Vicky. Nothing was to much trouble and if ever we are over that way again, then that will be the place that we will be staying. Well done to you all and thank you for a fantastic stay.

I stay here week in week out, I would just like to say that every member of staff is lovely and very very helpful, nothing is too much trouble. I would like to give a special mention to Liam, who, always go’s above and beyond in his role to help. He should receive a solid gold star from his employer ,not just for the dedication and hard work he puts in, but also for his helpfulness and politeness .