London Bank (Tower) hotel

Checked into this hotel at 3.30pm and there seemed to be a problem. Check in took longer than usual as they seemed to be struggling to find us rooms. I was there with my brother and we had booke d a room each. We were allocated rooms and when we went to them they hadn't been cleaned. There were towels on the floor, the bin full and the bed unmade. When we went back to reception the receptionist was very apologetic and helpful. He allocated us new rooms and it was second time lucky for my brother but not for me, my room hadn't been cleaned again. Again the receptionist apologised and said there was a problem on his computer system meaning he couldn't ascertain which rooms had been cleaned. Then he allocated another room but this time he went to check it was clean before giving me the key and third time lucky I got a clean room this time. He couldn't have been more apologetic and it wasn't his fault but it wasn't really a good look for the hotel getting an unclean room which I've never had on any of my four previous stays at this hotel. After the initial problems were sorted out I enjoyed my stay. The rooms had been renovated since I was last there two years ago, the beds were comfortable and the room was also very quiet. Breakfast was good and the location of the hotel is close to Monument and Bank underground stations giving good links to the rest of London.

Family of 2 adults and 2 children staying for one night. Check in quick and friendly. Room was enormous! Very clean, great bathroom. Faultless for a one night pit stop!

Cushions were uncomfortable, hairdryer didn't work, cleaning was slapdash (full bin bag left on the side, hair and debris left around, cleaning cloth left out) and worst of all we were placed by the main doors from the elevators into the rooms, which banged everytime somebody came and went, my husband has epilepsy which means sleep is very important, and despite our complaints absolutely nothing was done.

Harris and Shamin had amazing service. Great job guys thank you so much for a great experience for our London visit! Definitely going back on our next visit!👍

Refurbished room on the 5th floor is nice, spacious and clean. A food nights sleep as it was quiet. The restaurant is poor - bith food and service - and is best avoided. The room wasn't cheap at £254 a night - you'd think they would try a little harder with the restaurant at that price.