London Angel Islington hotel

I Stay at Premier Inn hotels on a regular basis. I stayed for 2 nights in May. At around 1am water started to poor into the room from the ceiling. I popped towels down. It happened about 2-3 more times waking me and my wife up each time. The next evening I webbed to reception to make a complaint. I was told not to worry and a staff member would come to the room to have a look. He confirmed the ceiling times were saturated, some were loose. A light fitting had dislodged. After asking what we wanted to do I asked to change room. It was quite late and we were informed that had no spare rooms and I would need to change hotel. As I wrongly assumed I would be looked after I asked that he mention the damage and disturbance to reception and I would discuss the issue in the morning. Next morning, reception informed me they couldn't action the good night sleep guarantee. however if I called customer services they would be sure to help me out. I was talking to the hotel manager. I called just 2 days later, customer services were very polite and friendly. They popped me on hold and called the hotel directly. I was reconnected and informed the hotel manager had sent the maintenance team to my room and discovered no issue. I explained I had spoken in person to the manager who assured me customer services would help. It was also 2 days ago. The agent on the phone said the case was closed, and no further action could or would be taken. I was also informed I couldn't escalate the case or that I could speak with a manager in the call centre. It is possible the Manager of the hotel asked me to call customer services and then told the same department on the phone just two days later everything was fine. I had the name of the manager, my wife was also staying in the room and witnessed everything. I didn't think I would be required to take photos for evidence. I emailed : no response. Emailed Business department only to be told it wasn't their department. Where has the customer care focus gone? It is an absurd situation and we have been totally ignored.

I have stayed here numerous times on business and have been very happy. However on my last visit I was shocked to discover my room had no window so felt very dark and claustrophobic. The minimum I expect from a hotel room is a bed and a window! The room price was the same as my colleagues rooms which did have windows. I asked if I could change room but was told that the hotel was fully booked. From now on Ill be advising my team to avoid this hotel.

Three problems with my stay: (1) A member of staff entered my room uninvited at 11.30pm, whilst I was asleep, in order to confirm my name (2) I emailed the reception team a few days later and queried why the member of staff felt they were entitled to come into my room uninvited - I still have not had a reply (3) The hotel has billed me twice for the same reservation - I paid when making my booking and, subsequently without my persmission, Premier Inn has also taken more than the same amount again from my credit card after I had checked in and presumably after I had confirmed my name

Loved the stay at Angel Islington Premier Inn, great location easy to find, room as clean and spacious and beds were so comfy. Staff were friendly

The staff were all very helpful and friendly. Gurdy who came on shift in the evening was great. Breakfast was lovely, the room was good and the bed very comfortable.