hub by Premier Inn London West Brompton hotel

We had a fantastic stay. All the staff were so friendly and welcoming, and the service throughout was excellent. Fanica really stood out — she went the extra mile to make sure we enjoyed our stay. She was kind, helpful, and genuinely cared that we had a good experience. We hadn’t booked breakfast originally, but thanks to her encouragement we decided to try it — and ended up having it every day! It was delicious, relaxing, and a lovely start to each morning. The ground-floor lounge was a great space for breakfast and tea, and both of our rooms were clean, comfortable, and well maintained. We’ve stayed at several Premier Inns, but the customer service here was easily the best. Highly recommended!

I hadn’t come across Premier Inn's Hub concept before, but it was in a great location and a good price for a planned trip to London. Close to Earl's Court underground station so straightforward travel to and from Heathrow. There are two room styles and I chose the larger option, which was more spacious than I expected - plenty roomy enough for one or two people. The soundproofing was brilliant - the room overlooked a busy road, and you couldn’t hear a thing, nor did it seem to be affected by the corridor noise you experience in many hotels. The website advertises free tea and coffee 24/7 but I hadn’t realised this is provided by machines in the bar/foyer area - there's no kettle in the rooms. So if like me, you like to have tea in the morning before getting up, take a travel kettle. This was big black mark for me. I was keen to see one of the smaller rooms to see just how small they were but the staff refused to let me have a peek in an empty room, which was also a bit annoying. But good value, a good location - would definitely stay again. With my travel kettle…

The hotel was amazing. The room was clean and tidy, and the bed really soft. The staff members were so nice, especially the ones with the late/night shifts. The location of the hotel was really good because it's right next to an underground station and 20mins away by foot from Stamford bridge.

It was a great stay! The English breakfast buffet is available in the morning for only £8, which is a great price in London. Tarek, the staff member who helped me with check-in and my enquiries, was very helpful and nice. Bray is another outstanding staff member who was really supportive and genuinely pleasant to talk to :)

I had a fantastic stay at the Hub Hotel in West Brompton. The room was spotless, smartly designed, and made excellent use of space — perfect for a short city break. The bed was super comfortable, and I appreciated the high-tech touches like the mood lighting The location is incredibly convenient, just a short walk from the tube and close to both central London and nearby attractions like Earl’s Court and Kensington. Staff were friendly, helpful, and always greeted me with a smile.