hub by Premier Inn London West Brompton hotel

Me and my partner have visited this ‘Hub’ a number of times now, and every time it meets our expectations. I don’t say exceed, because it has honestly set a new standard in our heads: this one is the place to beat! The rooms are compact but big enough to move around in, with a relatively spacious bathroom that is well equipped with a toilet, shower, toilet brush and extra toilet paper. The bathroom is surrounded by a glass wall which frosted around the lower half, but not at the top. This does strike me as slightly weird, but it ultimately poses no issue if travelling solo or with a partner. The staff have always been attentive and friendly. The beds are comfortable and the TVs are great: they’re big and work well. There’s also a somewhat sci-fi feel to these rooms: built into the bed you can find what can only be described as a control panel for the lights. This offers three different settings for having them dimmed, and also allows you to turn on a “do not disturb” mode, which illuminates on a similarly high tech panel in the hallway beside your door. Some rooms (or perhaps all) lack windows, so there is limited natural light available. I don’t find this a problem, but if you’re claustrophobic this may not be the hotel for you. I actually find the closeness of the room, alongside the dimmed lighting, conjures up a romantic sense of intimacy, and I think this is a must visit hotel for any couples looking for a romantic getaway. This is less affordable than a typical Premier Inn or Travelodge, but it is honestly better (in my view). Breakfast was good, although I would say that if you’re a vegetarian like me the offering is not amazing. Most of the hot buffet options are meat, although you can get beans and toast, as well as a variety of continental pastries such as croissants and pain au chocolats. For me personally, the breakfast upgrade wouldn’t be worth it, but it was definitely worth it for my partner, who does eat meat. There are also fruit juices, iced water and hot drinks available for you to take advantage of. The downstairs area is as clean as the rooms, and provides a great space to socialise or even work, with a variety of tables and seating options that range from utilitarian and great for a work laptop, and laid back and excellent for socialising. I really do recommend this hotel, and hope to visit again ASAP.

We arrived at 2.30pm and asked to check in. We were told unless we had booked an early check in , there would be a £15 charge- to check in less than half an hour early! Ridiculous. We sat in reception with a free tea/coffee and waited until 3pm. During this time numerous others arrived ti be told the same thing- people even being asked if they wanted to pay the £15 to check in 10 minutes early!! Pure greed on Premier Inns behalf and has put me off staying with them again. Hotel is modern, clean and the breakfast is good for £8. Good location, next to West Brompton tube/train station. Only 1 bath towel in the room for 2 people , had to request more and only 1 pillow each.

Great location, modern hotel that doesn’t feel budget but still much cheaper than competitors. The quality is very high just the rooms are much smaller. Rooms are modern with a strong shower. The lobby is stylish with a nice bar which makes it feel much more premium. One minute from the tube stop. Overall very happy and would definitely stay again.

I arrived at the Hub Premier Inn West Brompton suffering from complications relating to food poisoning I picked up a few days earlier in Portugal. Having previously stayed at this property, I was looking forward being in familiar surroundings. In short, the management of this hotel treated me with utter disrespect from check in to check out. Premier inn are strict with their check in policy, I knew this. Upon check in (despite being hunched over and in obvious pain) I was not given my room. It was made clear that the room was available yet their policy prevented me from accessing my room before 3pm under any circumstances. That first night was particularly bad, vomiting with what I thought was a temperature. I double checked the room temp, it said 21. I cleaned up the room as best I could and In the morning I apologised for the remaining mess to the cleaner and the duty manager. I then took myself to a local hospital. On my return, I was shocked to find the room in the same state as I left it, vomit in the toilet bowl, across the bed sheets etc. management knew nothing of my request to have the room cleaned. The cleaner had gone home, I was told that their were no other rooms and that , if I wished, I could check out that night and to forfeit the money paid for the next 4 nights of my stay. Throughout this, no apology was offered and the duty manager acted in a passive aggressive manner, my obvious state of being in severe pain, was of no concern to management or staff. Left with no alternative, I went to sleep in my filthy room on my filthy sheets, not even offered a clean towel or sheet. That night as I struggled to sleep, I felt my temperature getting worse and worse. Again, I checked the temperature of the room, it still said 21. Just to check I reached up to the fan and felt hot air coming out. I went down to reception, they said it is working fine and suggested that I was mistaken. I informed the duty manager that he was the one that was incorrect and demanded it be fixed then and there. The duty manager (apparently too busy to assist an unwell guest at 11pm) sent his team member to my room to investigate. The team member agreed that the heater, not the air conditioner was on and that the room was more like 26 degrees, not 21. We went back down to reception Where the duty manager went into the office and changed the settings; “from warm to cool”, I objected to his defiant attitude. I made it clear that his attitude was unacceptable. The next day, the room was again not cleaned. In short, I had to sleep in a disgusting, filthy room uncleaned for 3 days. The airconditioning continued to malfunction throughout my stay making my sickness even worse, to a dangerous point. At no time was I provided any understanding, assistance or even a basic level of care. The treatment I received from Management of Premier inn can only be defined as negligent. To arrive at a hotel sick, is one matter. To not receive any form of initial care or understanding is another matter. To almost pass out due to my symptoms being worsened by an unacceptably high room Temperature, then needing to argue this matter with the duty manager at 11pm at night, whilst sleeping in an unhygienic room, being lied to and disrespected by management is utterly shameful. Shame on the management of this hotel from the duty manager up including the Regional Manager (Jason). It is obvious that Jason (Regional Manager) shows no interest whatsoever in customer safety, customer relations or customer satisfaction. Upon emailing Jason about my stay we had a phone conversation detailing the events of my stay. Jason did not deny these events took place and suggested that what happened during my stay was “entirely unacceptable”. Jason said he would get back to me shortly, he never did. That was 6 months ago. No care, compassion or any lever of customer service. Book this hotel and this brand at your own risk. You will not be valued as a person, merely seen as revenue. Your personal circumstances and needs are of no concern to the mean staff of Premier Inn. If you are sick, check out immediately, don’t endanger your health like I did by continuing to stay at a Premier Inn property.

Best service yet again! Luigi and Brae are superstar level in the world of hospitality to us. Luigi personally seeks to make your stay the best he can; aware of future bookings, aware of past stays , he treats customers with care, empathy and with the intention to make you feel personally recognised. Brae had just joined West Brompton and was so polite and friendly, we certainly thought he will indeed fit in with all the other staff who work tireless to make a stay in London perfect. See you very soon without doubt, Lynne and Eric.