hub by Premier Inn London City Bank hotel

The central location is very good, as is the breakfast (very generous and offering both sweet and savory options). The staff is friendly and polite, but not very helpful when it comes to requesting extra items for the room. Twice I asked for things I needed for my room, and both times, after being assured that they would be brought to my room, I had to go down and get them myself at the reception desk. Finally, the room is very small, too small for two people, and the bathroom is made of glass and located in the middle of the room. As a result, there is no privacy, and it would have been better if this information had been clearly stated during the booking process.

Yes, the rooms are a bit bijou (i.e. small) but for a short stay the hotel is very well placed for shops (Boots, M&S food, Sainsbury's etc) and very close to stations (rail & underground). The staff are great and the whole place is so quiet. Hard to believe you're in London. We opted for breakfast which was good (and good value at £8) and bottomless! Highly recommended.

So the rooms are small but they’ve been well thought out which is perfect for a decent place to crash. The rooms are ultra modern, very clean, bed is comfortable, shower is excellent and the aircon a god send. Breakfast is decent and the staff very helpful and polite If all the hubs are like this one then I’ll start using instead of premier/travelodge etc I was very impressed

They have very bad air conditions in the room ... The room is really small, even then they don't get cold.. You'll start sweating if you are simply packing your luggage. At night, the air condition stop cooling the room. I had to visit reception on 2 consecutive nights to ask what is the issue... After checking, the receptionist told me that it was automatically set to 28 and it stopped cooling the room.. Even though, they told me we have set it to 19, there was a slight change in the room temperature... Other than this A/C issue, hotel location is good. Free coffee is also available throughout the day.

The hotel is absolutely lovely, room was great for what we needed. However, we did not get an ounce of sleep because our room was 26 degrees. My husband went downstairs at 4 in the morning to ask if our A/C was broken and the man told us it was at 26 degrees and shouldn’t be that hot! Told us he fixed it and it should work but it didn’t, both ended up sitting down in reception drinking glasses of ice cold water in their nice cold a/c until the sun came up. We were booked in for 2 nights but absolutely could not stay a second night so actually stayed at a different hotel nearby which had great air con. We were told to use the fan in our room but all that did was blast the hot air around. Paid for 2 nights and only stayed one because of the unbearable heat. My brother was also staying at the hotel and said his room was a lovely temperature.