Chessington hotel

Lovely 2 night stay. Clean rooms and a warm welcome. Had some trouble with the upstairs guest stomping around continuously but staff were so helpful and moved us to a new room with no issues. Would highly recommend

Comfortable and clean hotel, very good service and great value for money if visiting Chessington World of Adventures.

We had an exceptional service from Chloe, we stayed 2 nights and she remembered our order from the night before. All the staff work very hard with plenty of smiles.

The location to chessington park is great. The rooms were clean. There’s no lift so you need to be able to go upstairs or try to get ground floor. The air conditioning is broken in a lot of rooms for an extended period of time. They are short staffed so service wasn’t great, breakfast wasn’t great, and the restaurant couldn’t be opened in the evening. The staff there were pleasant though and there’s an outside sitting area. The location was best as you can easy walk around to chessington park.

Bed and aircon were the only positives. Otherwise, this was possibly one of the worst hotel experiences I have had. We noticed our family room had been switched to an accessibility room on our journey into the area. Luckily we arrived 4 hours early so went to see whether this could be changed, as being 7 months pregnant, the lower sinks, towel racks etc were actually worse for me. We were met with an immediate no, there was nothing that could be done as our previous room as out of order for maintenance. No apology, no compassion, just no. 2 towels given for 3 guests. Wet room drain was blocked, so only 1/3 could shower without flooding the room. No TV remote could be found. Sound proofing was non-existent. You could hear all conversations in the corridors, and every footsteps of the floor above. Restaurant only had one front of house staff member covering the door, bar, tables and making the deserts. The chef just stood at his hatch with music blaring so loud it was heard over the restaurants own. There were a couple of staff members who we genuinely felt bad for. Management was clearly non-existent, and staffing at its absolute minimum threshold. We were left with the feeling that if anything serious happened in the hotel/restaurant during our stay, we would have been left for ourselves. I would never return to this hotel, and would never recommend to others.