
10 Sep 2026
Escape43308558765
Devon, United Kingdom
"Awful don’t stay!"
Awful hotel - broken shower so no shower had for first night as couldn’t move us till 9:30am following morning. Moved to another room for second night, unclean & smelt of damp and mould! Asked to move back to room with broken shower as at least room was clean and didn’t smell, told not possible nothing they could do, asked to speak to manager who reply on walkie talkie she was too busy!! Ended up not staying!
Breakfast was awful, first ones in so you’d have expected fresh food but tasted as if it had been on hot plate for hours.

08 Sep 2026
"Best customer service"
Just want to give a special shout out to Jay who was on reception, best customer service I’ve had in awhile he was very attentive to my questions and got me checked in really fast and was just an all round really pleasant bloke

02 Sep 2026
Karla2244
Northwich, United Kingdom
"Really good"
Was great. Amazing location to chessington amusement park and food really good, just they take their tkme but its worth. Could say enough. Thanks

29 Aug 2026
Sunflowers10001
Norwich, United Kingdom
"Better than I expected from the recent reviews"
After reading all the reviews, I can’t lie I was not expecting much when we stayed here to spend 2 days at Chessington however I was pleasantly surprised. It’s not a luxury hotel but then at the price we paid and being familiar with the brand I already knew that. Our room was spacious, clean and well equipped. We were warned that rooms backing on to the theme park may be affected by spooky noises from one of the ride soundtracks at night but we were not affected. I understand air con is not working at full capacity but we had a fan if needed and it wasn’t an issue. The main pluses for us were the fact it’s literally a 5-10min walk to the main entrance of the theme park and all the staff we encountered in the hotel and restaurant were very friendly and helpful (despite very clearly being understaffed - with special mention to Chloe and the restaurant chef who the kids were very taken with). The breakfast was fine in my opinion and pretty standard as to what I’ve found in most hotels like this. If you have the energy, I’d probably suggest eating elsewhere for your other meals as the food was pretty pricey for the quality and quantities that were provided but all in all we had a great time and it was all fine

26 Aug 2026
StrawberryElvis
Wickford, United Kingdom
Trip Type:
Friends getaway
"Good location, needs more staff"
Location is great for chessington and plenty of parking. However the lack of staff caused a big issue at dinner time and was also noticeable at breakfast. This needs to be sorted, the poor staff that are working are really struggling
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