Tewkesbury hotel

Room too warm, no hand towels and bath Matt available. Room not made up. Dirty cups in room. Toilet had been used before I arrived. Limited menu as not everything was available.

I know the PIH group pretends to be more than a budget hotel but it really is not. Tewkesbury has shut a pub to create a souless restaurant room. And worse really good staff are trying to defend a way too expensive budget hotel the uk Gov use either Travelodge or Holiday inn because they are either better VFM or better quality. Premieir inn has shut a lot of of associated pubs and I think we all know the hotel chain is soon to go. so be careful about long term bookings, And i think the despair is now with their staff, my room was OK but some quite basic fails - see pics. if you can choose a local hotel or travelodge both are better

The premier plus room was OK but we would not bother to pay extra in future as we didn’t think it was particularly special. Perhaps it could have been improved by the addition of, for instance, bath sheets instead of smaller towels; hair conditioner and body lotion; and a heated mirror that didn’t steam up during showers! We also had regular insect visitors. The food was the worst we have ever experienced in any Premier Inn anywhere over the past 25 years or so!! NO FISH apart from salmon on ALL THREE NIGHTS?? No cheese cake on first night as they had forgotten to take it out of the freezer, as was probably was the case with the breakfast fruit the next morning as it gave you “brain freeze”! Chips were greasy and would have been far healthier oven or air cooked. No option of boiled or jacket potatoes and the only pasta dish was off menu due to lack of prawns! Service in the restaurant was dire as there is obviously a serious lack of staff. We waited nearly an hour the first night with empty plates on our table and, in the end, had to go to the bar to enquire about the whereabouts of our desserts! You had to go out of your way to find anyone to replenish the coffee pods, bottled water or pukka teabags as all the “Premier Plus extras” were locked away in a room in the other building a distance from reception. When we complained about the food situation the waitress said the Manager had left the job? We did find the Duty Manager on reception, but he could only suggest we have a refund on dinners and find meals elsewhere! WHAT IS THE POINT OF THAT WHEN YOU HAVE SPECIFICALLY CHOSEN THAT HOTEL BECAUSE FOOD WAS AVAILABLE ON SITE AS WE DIDN'T WANT TO HAVE TO BE WALKING MILES OR TAKING THE CAR SO WE COULDN'T HAVE AN ALCOHOLIC DRINK? All in all EXCEPTIONALLY DISAPPOINTING 😡😡😡

After a 6 hour drive from Edinburgh, we were hoping for a lovely night's sleep. Sadly this was not the case. Most of the staff were at best OK, but looked tired and fed up. We had to drag our suitcases upstairs, with no offer of help. There is no lift. Once we arrived at our room, the window was open, and a huge fan was in the room. We discovered that there was no air conditioning. The fan was absolutely useless, and with the window being open, the sound of the road was deafening. It was awful. We should have complained, but we were both exhausted from the drive, and just wanted to get some rest. The heat in the room was extremely uncomfortable, and the fan was very loud. This is the second time that premier inn has not been up to standard. Not happy.

Awful experience. Hotel has changed dramatically since visiting previously. Outside space is awful, bins overflowing, very untidy and all seating has been removed. The Brewers Fayre has gone leaving a tiny 'restaurant' which is badly managed. You have to book a time slot for dinner, we then we're told the food would take a minimal of an hour. Most food wasn't available so we cancelled the meal deal of £111 for two night. Four weeks later I'm still waiting for refund. Customer relations department is a joke, fobbing us off despite calling, using WhatsApp chat and completing feedback form.