Tewkesbury hotel

Stayed here for the location near Tewkesbury Hospital and the M5, but it was the worst Premier Inn stay I’ve had to date. No air conditioning in 32°C just a dusty, ineffective and loud electric fan, which provided no relief. It was the most unpleasant and uncomfortable night’s sleep. Most of the other guests appeared to be building contractors. Renovations meant no cooked breakfast was available despite the room rate remaining the same. The complimentary “pastries” were dry croissants and pain au chocolat in plastic bags, with no availability of cold drinks which was especially disappointing given the heat. Many parking spaces are taken by construction workers or reduced by the building work, disabled spaces are far from the entrance to the reception. Room had paint peeling off the walls, mould and only one bath towel per person. Shower is not a walk in shower but over the bath, so some disabled guests may not be able to use it, my mother could not. No fridge with cold drinks or to store drinks. Complimentary bottled water would have been a welcome gesture considering how hot the room was. Overall, hot, uncomfortable, noisy and in a very tired condition. Would not recommend staying here and should be closed until construction work is complete, or at least be offered at a reduced rate.

Overnight stay to visit new designer outlet. The outlet was underwhelming however the service received from Nicky was outstanding, really going the extra mile for her customers. We’d received an email that restaurant was closed & contacted the hotel. Spoke with Nicky & she arranged for us to have a welcome gift in our room & also as I’ve recently had a knee replacement operation she ensured that we were on the ground floor. Thank you so much for your help

Awful,… informed by Inn that restaurant and bar were closed after the 14day cancellation period.. then had rude emails regarding it. We were Offered a cold breakfast (fruit and pastry),and went down to reception at 7.45am.. to find only 4 pastry left and 2 bananas.. joy!! Had to pay if we wanted cereal or juice. Room was dirty, and receptionist wasn’t welcoming on arrival, departure was absolutely lovely though x

Lovely staff and a quick, easy check-in. Everything was spotless. A big thank you to Nicky for the personal touch and for making our children smile. We’re grateful to the whole team — we had a wonderful stay!

Considering the on going refurbishment of the restaurant the hotel ran as usual. Venturing into Tewkesbury,we explored the lovely town and two excellent restaurants, a real plus. The staff were friendly and efficient and deserve credit for the difficult job they are doing.