Stroud hotel

Stayed over for a friend's wedding and it is in good walking distance of the town. Reception was welcoming, got our key cards quick. We were in the basement room which was ok but you can see people walking past who could look in (but it wasn't too busy so that was good). Bed super comfy, can't fault that. Bathroom was an ok size, but the toilet is too far from the loo roll? Towels were nice and fluffy and shower was hot but I prefer hotter. Lovely baylis and Harding shower gel and hand wash. Sadly wouldn't recommend the breakfast. Selection was really lacking which is odd because usually premier inn do great breakfasts. Can't fault the staff at all, lovely and friendly and welcoming although they could be hard to find sometimes

I had an assistant dog with me who is a recognised assistant ESA that I was challenged on by 3 different members of staff which I provided my ESA support card and certificate and the 3rd Staff Member on the desk on the 12th April 2026 at 10:25am told me I’m not allowed to stay in this hotel in future as my dog isn’t a dog for the blind, and she won’t accept my ESA support card or the certificate but the previous two members of staff said it was fine when I presented my evidence. The third staff member was incredibly rude. If Premier Inn could contact me that would be great otherwise I won’t be staying at any premier inn premises again. It was a good stay until I was told I wasn’t welcome upon checking out.

Reasonably priced hotel, not too far from town centre, plenty of free parking. Breakfast was good, staff friendly, and bed comfortable. Only issue was the room temperature - was far too hot, and no aircon. Fan was provided which helped a bit, but none of us slept well. If thinner duvet could be provided that might help.

The disabled parking bays are too small to get a car in and you certainly have insufficient space to get out of a car. The bedroom was too small to turn a wheelchair round. There are no plug sockets by the bed. There is an enormous armchair next to the bed which stops a wheelchair user getting into bed. The space the other side of the bed is too narrow for a wheelchair. The space at the end of the bed is very narrow and is further restricted by another chair. The doors into reception are awkward as the open outwards and are very narrow.

Not impressed. Paid £98 without breakfast. Shower was cold and enough coffee to make a single cup - feels like too many corners being cut at the expense of guest comfort.