Gloucester (Quayside) hotel

As a Premier Inn regular, I found this experience extremely disappointing. The bed, as ever, was extremely comfortable. However, we had booked a plus room with meal deal. We were not given an Internet code - I had to go back down to get it. When I tried to use it on a second device, it wouldn't let me, so I had to go back down again! We hadn't been given any information about the restaurant, so had to ask. It was only then that I was told we needed to book! The receptionist didn't even seem to have any idea that we had paid for the meal deal. The restaurant was across the car park in an unmarked building that wasn't obvious, although there was a scrappy A board just inside the lobby (not obvious as you entered the hotel). Dinner service was very slow. There only appeared to be one lady serving. I ordered a curry, but she then came back and advised me they didn't have any! She hadn't brought a menu for me to reconsider my choice, but remembering there was a different curry on the menu, I ordered that instead. A few minutes later, she was back again - this time to advise they didn't have any rice! So, I had chips instead. When it came to watching TV, we wanted to stream a programme, so plugged my computer into the HDMI socket - only to find it didn't work. Eventually worked out how to cast from my tablet, but the picture kept breaking up, so just hand held the tablet and watched direct instead. Later twigged that maybe the tablet needed to be closer to the TV, which solved the problem. Breakfast was another disappointment. The advertised mushrooms and hash browns were not available. My wife had the last marmalade. There didn't seem to be much of anything. Forks were missing from our table, as was pepper and sauces, which we had to take from other tables. Our table was also very sticky, suggesting it hadn't been cleaned properly.

Terrible, staff not helpful, cleanliness awful, found the last guests dregs in room, so we checked out early. Bed hard pillows dirty and hard, bathroom dirty, hair etc

Dreadful. Have used Premier Inns for over 30 years, but the quality has plummeted over the past year or so. Tired rooms, bedding with holes in, poor service due to extreme understaffing. Restaurant appalling - waited for almost two hours after ordered fish and chips to be told there wasn't any. Then ordered Gammon - 15 minutes later to be told there wasn't any of that either. Single serving lady was rushed off her feet and was clearly exhausted - not her fault. Breakfast not much better. Sorry Premier Inn, you have lost another loyal customer - not the only one when I read other reviews. This could be the beginning of the end for your chain unless you do something major, and quickly too!

The room was ok. I’m glad I tool my own pillows as the ones provided were very thin and not very comfortable. The food in the restaurant opposite wasn’t very good. We payed for the meal deal when we booked it. Once we ordered our food we waited over half an hour for it to arrive and my steak was awful. I ordered it to be cooked medium and it was tough and chewy. I mentioned this to the waitress who said I’m sorry and walked away and still charged us the extra charge as stated on the menu.. the service is very slow even though there was hardly any customers. I don’t think I will stay at a premier inn again.

Perfectly fine and good Premier Inn. Good easy parking and breakfast hall is near and nice. Beds and rooms nice and clean.