Gloucester (Quayside) hotel

All good, no issues. Excellent stay. Hotel and restaurant recommended. All staff very helpful and giving friendly service.

Easy review. Great warm. Very clean. Staff very friendly and an excellent location for what we wanted. Fantastic breakfast. Will come again

Stay was for one night, staff were friendly and with the A/C cooled room meant out stay during the heat was fantastic. This was not the end however as when unpacking our camping gear a few days later we realised we had left our new electric pump in the room. One phone call later and Sam confirmed it had been found and we just needed to arrange a courier to collect it as we live over 120 miles away. Sam was very helpful and even punt the pump in a box so it could be sent. Thanks again for all your help and we will no doubt be staying at your hotel in the future.

No complaints about the hotel itself the room was typical Premier Inn .clean ,tidy , well equipped but the restaurant was a different story both days we had to prove we had prepaid for breakfast as they hadn’t got it on their records, Both days at least 50% of the hot food offerings were missing mainly because the one person cooking couldn’t keep up with demand the pastries were all empty No juices of any kind ! Not enough staff to do the job! The place was a mess! Didn’t risk the evening dining!

As regular Premier Inn visitors we have visited this one multiple times, and this time was unfortunately disappointing! I was alone this time, usually as a couple. When I entered the room there was a noticeable strange smell. As I was booking in, another family was complaining about something or other in their room and were told the hotel was fully booked, so I thought I could live with it, HOWEVER... When I moved the bin from the back to the front of the desk, I saw that somebody's food had been left in it, and it was crawling with fruit flies, many of which escaped into the room. I took the bin down to reception, and explained (!) that I hadn't ordered the contents! To be fair, after consulting the Duty Manager, I was: - a) Given a change of room (in a supposedly fully-booked hotel) b) Credited with my continental breakffast, and c) Given a free Full English breakfast all by way of compensation. However I'm not sure if the experience soured my visit but for the first time ever, I had a terrible night's sleep in a Premier Inn, and it wasn't because my wife wasn't there; she had been away herself for two nights and I could sleep for England! As for the restaurant, in which I had my free Full English, the fried eggs were overcooked under the heat lamps, dried up, and rubbery, the bacon was similarly dried up, my sausage and mushrooms were perfect. The coffee machine had packed up so I had to have instant, and I had the last of the orange juice; all the others were empty. I was glad I didn't have the continental breakfast; the offerings looked equally disappointing. The lady greeter was cheerful and charming to a fault. Given previous experience, we would certainly go back if we needed to be in town, (where I was dragged up), if only for the free parking, but otherwise there are others available on the outskirts of the city. We would, however, be breakfasting in the adjacent Costa or, as we have once before, in the Weatherspoons up at The Quays, 'The Lord High Constable of England', (yes honest!). SORT OUT THE RESTAURANT!