Gloucester (Quayside) hotel

We booked a premier plus double room on 10th October arriving mid afternoon. When we went to the room the curtain and curtain rail were on the floor. The TV didn't work. Ultimate wifi was supposed to be included. It wasn't. I was expected to pay £5 for it. There was only one towel. There were no other comparable rooms available so we had to stay in it. The staff including the manager seemed powerless to improve the situation. I phoned customer services and after about 30mins on the phone was given a £20 refund. Customer Services were told by the hotel the TV had been fixed which was not true. We have until now booked with Premier Inn because until recently they have been reliable in delivering what they offer. We no longer feel that this is an accurate assumption.

Usual Premier Inn, staff friendly and room as expected and no complaints. However, we booked room on Tuesday 29th September 2026 for a three night stay from Wednesday 30th September 2026 at NO time did the website tell you the usual breakfast was NOT available. In fact we were invited to book breakfast with the room booking. Again when we checked in this was not mentioned. Yes, a complimentary croissant or pain au chocolate with fruit (if available) was offered but this wasn't really substantial. Poor show Premier Inn, must do better and inform potential guests. Luckily, a lovely Wetherspoons is within a 7 minute walk away and would highly recommend.

Hotel was great but Premier Inn customer service is lousy. Failed to honour the free breakfast promotion and didn't resolve my complaints - only solution was to offer an hotel three miles from my desired destination - when checking the Prem website that hotel wouldn't be doing breakfast either - an apple, prepacked croissant and a machine coffee at the hotel doesn't compensate for the Prem breakfast on offer at the hotel. All those who paid for their breakfast received refunds - those who booked through the promotion - Nothing !!!

We booked for 2 nights for a family funeral and booked the hotel with breakfast which we were promised the day before by email was still available even though renovations were underway. When we got there it was not until we asked later in the evening where breakfast was the next day that we were told there was no breakfast and we would be refunded. We had to find another place to have breakfast. Not very happy when it was already a stressful journey.

Had a great weekend stay for our annual cycling weekend. Special thanks to Hidi who checked us in and ensured we had a good stay, excellant value for money and nice people.