Gloucester (Quayside) hotel

This hotel is a typical modern Premier Inn that benefits from being adjacent to Gloucester Quays shopping, and the many restaurants around the Gloucester Docks area, and in easy walking distance of the rest of the city centre. It is easy to reach by road from around the city, but it is quite a distance from the rail and bus stations. The rooms are clean, the staff are friendly, and there is a reasonable amount of free car parking around the hotel. It is a great pity that at present, breakfast facilities are reduced to the provision of a complimentary croissant and coffee, following the closure of the adjacent Beefeater restaurant which used to provide the excellent Premier Inn breakfasts that have been an enjoyable feature of our stays at Premier Inn hotels in the past.

Stayed two nights and as always we got Premier Inn quality and staff. Very helpful, very friendly and a pleasure to stay there. Well located with good car parking on the edge of the city and excellent bus services from about 100 metres down the road let us park up for three days and not worry about driving in or finding and paying to park. Just a pity that they have closed the adjoining Beefeater pub. It now has nowhere to sit in the evening and have a drink. A backward move by the chain as I will now think twice before booking Premier Inn again.

Fine on arrival, promised complimentary fruit, croissants and drinks for the breakfast, even toast was mentioned verbally / confirmed by another couple. Anyway, morning 1....1 apple nil of everything else bar coffee and teas which were in your room anyway. Next day zero fruit, several criossants and coffee/tea. This was an extremely poor as a complimentary offer due the building refurbishment. Now for the room. Excrement on the toilet paper holder and on wall next to it. My wife was then using wipes constantly, worried about what else wasnt cleaned. Now I have been before and things have been fine, but this visit was very substandard.

So fair enough - you need to redo your restaurant after removing previous branding. But not telling anyone the restaurant is not available until the morning you are leaving is underhand. It is, of course, an intentional move by you as you know most people would be put off from booking without the restaurant being available. Oh and just to confirm - a basket of pastry left unattended on reception does not compensate.

Stayed here in September 2026 for 2 nights. I have stayed here before about 3 years ago so was hoping it would be better than before, but sadly this wasn't the case. Firstly, the positive. It's got a large free car park (obviously you have to book in for that) and the location is great. Takes about 5 minutes or so to walk into the Quay area where there are lots of shops, cafes and pubs etc. It's also only a 20 minute walk from the Cathedral which is great in itself and if you're a Harry Potter fan you'll love it. There's a Wetherspoons a 7 minute walk away, and it's a good one. Also a Loungers Bar which is where we had breakfast. The whole area in that part is really good. An even shorter walk away over the ring road is a small retail park with a Buzz Bingo on it and it's also quite a good one. The room itself was really good - apart from it being a touch warm and the air con was pretty ineffectual. Great view though and the wifi was excellent. At time of writing the hotel has no bar or restaurant, although I believe that is set to change. The immediate area around the hotel has been in a state of upgrading from old dock buildings into apartments etc for over 6 years and very little has changed. Added to that, this is the first Premier Inn I've ever been to where there no customer toilets available on reception. We had to use 'staff only' one, which after a 3 and a half hour drive wasn't particularly ideal. Also, considering Whitbread aren't exactly a small operation maybe some more professional labelling in the lifts would be good. The service from the staff wasn't that great either - we seemed to be some kind of hindrance to whatever else they were doing. The cost was £183 for two nights, which considering the location and the free parking was OK. Probably wouldn't stay there again though unless the immediate area gets sorted out and they get their bar and restaurant back again.