Gloucester (Quayside) hotel

Avoid at all costs. The staff are very rude and unhelpful. There is a lovely new hotel in Gloucester hotel indigo which is 4 stars and often the same price as premier inn and their staff are wonderful. I’ve never been treated with such disrespect as I have at this premier inn. I have a business account and use premier inns across the country 3-4 nights a month and never experienced this is any other premier inn.

Fairly close to city centre. Next to slightly out of town shopping area. Approx 15 minutes walk to centre. Onsite parking available free of charge first come first served so worth paying for early check-in. Rooms clean. Receptionist excellent although working hard as solo member of staff so multitasking. Breakfast bit shambolic re choice, table clearance, insufficient staff. Overall adequate in most respects, Receptionist excellent and Breakfast adequate/ room for improvement. Would return.

The hotel is pretty standard Premier Inn, but the guy on reception didn't look particularly happy to be there, and I had to ask where the restaurant was and if I needed to input my car registration. The restaurant isn't immediately obvious that it's part of the hotel, there are no signs above the door at all. I went to the bar and said I'd like to order food, was given a menu and told where to sit. A whole 25 minutes passed with no drink or food order taken, meanwhile staff are at the bar chatting. Finally my order was taken (it wasn't busy at all) and my food arrived another 25 minutes later. After finishing and leaving my plate for collection, it took 20 minutes for my plate to be taken, and another 30 minutes I'm still waiting for my desert. Another table were also waiting for their desert and the manager eventually asked them if they were still waiting for it. When they said yes he laughed and went in the kitchen. 10 minutes later they left, without desert. At that point I realised I wasn't getting mine either, luckily I was on a meal allowance so I got up and walked out too. It's also worth mentioning there were only Madri or Moretti on tap, but there was no Madri apparently. Because of this experience and not having time for this carry on in the morning, I didn't entertain going in for breakfast

Location good and central, staff awful, didn’t care at all. When checking in 1 member of staff at reception we couldn’t get self checkin to work properly she came over and did t have a clue. Breakfast was an absolute joke, no one to check our room number, when they did they were on their phone. No mugs,”oh we have been busy I will wash some up “ no plates for continental, 1 Alice of brown bread 1 crumpet, no milk for cereal the list goes on. When mentioned to staff a lot of eye rolling no apology Worst place I have Stayed and it wasn’t cheap AVOID at all costs

We over paid for 1 night tithe sum of £177 for 1 nights stay for a “FAMILY ROOM” 2 adults & 1 child, On arrival no one was in reception, so we checked in via a terminal, the room number was confirmed, and after a very long day we went to the room for a sleep, Unfortunately only the double bed was made, our sons bed (which makes it a family room & not a double room) was not made up, I went downstairs to the lobby to call someone & was met by a member of staff, I explained my concern & asked for customer services number, immediately I was horns number, I called it & it was a reservation number & not customer services, (I wonder why)? I noticed some guest walking in & shared my dissatisfaction, to which the reply “if you think that’s bad, wait til you go for breakfast before you leave a review! That will give you a chapter on its own!!! Without a doubt the biggest waste of £177 I have ever spent, & I stay at hotels across the UK weekly, Do yourself a favour and book a Travelodge or Holiday Inn, or even in some instances a smaller hotel which is not a chain, in my experience not always cheaper but you do get what you pay for without complaining, and very little complaints, To add to my annoyance I was made to feel I was the inconvenience when I requested the additional bed I had paid for to be made up!