Gloucester (Quayside) hotel

As regular Premier Inn visitors we have visited this one multiple times, and this time was unfortunately disappointing! I was alone this time, usually as a couple. When I entered the room there was a noticeable strange smell. As I was booking in, another family was complaining about something or other in their room and were told the hotel was fully booked, so I thought I could live with it, HOWEVER... When I moved the bin from the back to the front of the desk, I saw that somebody's food had been left in it, and it was crawling with fruit flies, many of which escaped into the room. I took the bin down to reception, and explained (!) that I hadn't ordered the contents! To be fair, after consulting the Duty Manager, I was: - a) Given a change of room (in a supposedly fully-booked hotel) b) Credited with my continental breakffast, and c) Given a free Full English breakfast all by way of compensation. However I'm not sure if the experience soured my visit but for the first time ever, I had a terrible night's sleep in a Premier Inn, and it wasn't because my wife wasn't there; she had been away herself for two nights and I could sleep for England! As for the restaurant, in which I had my free Full English, the fried eggs were overcooked under the heat lamps, dried up, and rubbery, the bacon was similarly dried up, my sausage and mushrooms were perfect. The coffee machine had packed up so I had to have instant, and I had the last of the orange juice; all the others were empty. I was glad I didn't have the continental breakfast; the offerings looked equally disappointing. The lady greeter was cheerful and charming to a fault. Given previous experience, we would certainly go back if we needed to be in town, (where I was dragged up), if only for the free parking, but otherwise there are others available on the outskirts of the city. We would, however, be breakfasting in the adjacent Costa or, as we have once before, in the Weatherspoons up at The Quays, 'The Lord High Constable of England', (yes honest!). SORT OUT THE RESTAURANT!

Firstly, must mention the actual Premier Inn is clean and decent. The windows however not opening are a problem because the air con is super loud. Really miss fresh air! Our major issues were with the associated restaurant/bar across the car park. When we arrived I noticed the table hadn't been wiped, so I asked the staff for a spray and cloth because the table was dirty and the woman behind the bar handed me the spray and cloth to do it myself. I mean I didn't mind but you'd think that they'd offer to that do seeing as a) they get paid to do it not me b) it was not busy in any way (5 people in the bar/restaurant and c) they were just stood there twiddling their thumbs. The staff were completely unaware of the meal deals, the happy hour deals, and took our order incorrectly. We ordered 10 Veg Tomato Pasta but instead we received Spaghetti Bolognese. My daughter didn't mind so much so she ate it but I thought it was just another thing to add to the list of failures. One woman working on shift didn't know how to smile and the other apparently had only started working there that night so had to keep asking Smiler for help. Morning service for breakfast was no better. Coffee machine broken, no bread products, I had to ask twice for bread so we could have toast. A woman came out with a plate of 4 muffins and then proceeded to hand them over to a family who were leaving and taking them on the run. I had to quickly grab some for my kids before she gave what little there was away. To sum up, the staff have no customer service skills whatsoever.

Two of us stayed three nights in a Premier Plus room with breakfast and one dinner. Location of the hotel is very good. Only one member of staff on duty. No automatic room cleaning, you have to tell reception if you want your room cleaned. The room was ok except that the bath/shower with a glass screen was difficult to get in and out of and may lead to falls. As others have mentioned the smart tv hdmi connection did not work. It was worth paying a little more for an upgraded room. The ex beefeater restaurant was another matter. At breakfast the quality of the offering was poor and items were not refilled. The coffee was awful. Tables were very sticky. We ate twice and gave up on the third booking. Dinner was dead, dead slow. Tables sticky. White wine was not served chilled. There was no sign of a manager on duty and the staff although polite and friendly lacked direction. Overall we would return to the hotel but eat elsewhere.

Where do I start, let’s start with the positives , room ( premier plus ) was clean and tidy, Now the negatives, no cleaner in 4days, apparently you have to request its cleaned , no one fills the coffee up you have to ask for them more coffee which we were told had run out, no one on reception, Then we have the breakfast / restaurant , what a joke, they barely have enough food for your breakfast, coffee machine broken, run out of bread, orange juice , it just goes on, staff were not bothered and have no people skills , overall would certainly not recommend at all

As a Premier Inn regular, I found this experience extremely disappointing. The bed, as ever, was extremely comfortable. However, we had booked a plus room with meal deal. We were not given an Internet code - I had to go back down to get it. When I tried to use it on a second device, it wouldn't let me, so I had to go back down again! We hadn't been given any information about the restaurant, so had to ask. It was only then that I was told we needed to book! The receptionist didn't even seem to have any idea that we had paid for the meal deal. The restaurant was across the car park in an unmarked building that wasn't obvious, although there was a scrappy A board just inside the lobby (not obvious as you entered the hotel). Dinner service was very slow. There only appeared to be one lady serving. I ordered a curry, but she then came back and advised me they didn't have any! She hadn't brought a menu for me to reconsider my choice, but remembering there was a different curry on the menu, I ordered that instead. A few minutes later, she was back again - this time to advise they didn't have any rice! So, I had chips instead. When it came to watching TV, we wanted to stream a programme, so plugged my computer into the HDMI socket - only to find it didn't work. Eventually worked out how to cast from my tablet, but the picture kept breaking up, so just hand held the tablet and watched direct instead. Later twigged that maybe the tablet needed to be closer to the TV, which solved the problem. Breakfast was another disappointment. The advertised mushrooms and hash browns were not available. My wife had the last marmalade. There didn't seem to be much of anything. Forks were missing from our table, as was pepper and sauces, which we had to take from other tables. Our table was also very sticky, suggesting it hadn't been cleaned properly.