Gloucester (Quayside) hotel

We over paid for 1 night tithe sum of £177 for 1 nights stay for a “FAMILY ROOM” 2 adults & 1 child, On arrival no one was in reception, so we checked in via a terminal, the room number was confirmed, and after a very long day we went to the room for a sleep, Unfortunately only the double bed was made, our sons bed (which makes it a family room & not a double room) was not made up, I went downstairs to the lobby to call someone & was met by a member of staff, I explained my concern & asked for customer services number, immediately I was horns number, I called it & it was a reservation number & not customer services, (I wonder why)? I noticed some guest walking in & shared my dissatisfaction, to which the reply “if you think that’s bad, wait til you go for breakfast before you leave a review! That will give you a chapter on its own!!! Without a doubt the biggest waste of £177 I have ever spent, & I stay at hotels across the UK weekly, Do yourself a favour and book a Travelodge or Holiday Inn, or even in some instances a smaller hotel which is not a chain, in my experience not always cheaper but you do get what you pay for without complaining, and very little complaints, To add to my annoyance I was made to feel I was the inconvenience when I requested the additional bed I had paid for to be made up!

The stand out positive of our experience was the brilliant manager who came to my rescue when the padlock on my suitcase jammed, locking everything I needed for the weekend inside. When I spoke to her at the front desk, she was completely unfazed and appeared in our room a few minutes later with a set of pliers. When they weren't up the job, she went and found a hacksaw, and my husband was able to cut through the hasp. Her positivity and persistence in looking for an immediate solution to a problem that was not of the hotel's causing completely saved my weekend and I couldn't be more grateful. About the hotel itself. It is a newly built Premier Inn and is very quiet, clean and comfortable and has everything you expect from this chain. It is well located for exploring Gloucester as all the main tourist sites are within an easy walk, and is good value for money. We would definitely stay here again.

The Manager of the Premier resteraunt is the most Greediest Selfish and uncaring employee who does not negotiate in emergency housing.. I missed breakfast on all 3 times because of my emergency housing reason making the business 32.70 and I asked Anisa politley for a bowl of chips and she didn't care. I wouldn't expect much joy coming to the Premier Inn Restraurant as another employee who was completley unaware that is Anisa's little puppet Beth didn't care either for the matter that I was emergency housed and just holding on to my money.. Thiefs, NO CCTV in the Restaurant and in the Hotel they turn off the air vents with a difficult challenge that the older demographic customer will have no chance of turning on.

Location great with easy walking distance to quays, shopping centre and high street. Rooms very comfortable and clean.

Another great stay, this time we had breakfast which was lovely & well worth the price. The room was very comfortable & clean. The hotel was like Marie Celeste. We saw 1 lady on reception briefly the whole time we were there, not an issue, but it's comforting to see a friendly face occasionally. The restaurant, however, had a couple of staff there in the morning who were busy but still had a welcoming smile. Customer service goes a long way. Not everyone wants self check in, or is it my age? Probably 😉