Gloucester (Quayside) hotel

Ok so the good bits, really comfy bed, rooms were clean and location excellent. The bad bits, Air con controls were smashed and broken so could not be switched off or turned down which kept us awake. Lots of noise from the room above into the night. Hairdryer was broken. These no designated reception, automated check in, the staff were running backwards and forwards between the pub and the hotel (opposite sides of the road with no line of sight) so food service was atrocious and there were long waits if you wanted to try and report anything in the hotel (such as hairdryer). I had changed my booking to a family room before arrival but the room I was allocated by the auto check in was a twin, as it happens the child that was coming didn’t in the end so this didn’t matter but it could have been a massive problem for us. Don’t even bother trying to eat in the restaurant, the staff are also trying to manage hotel reception and room service so service is atrocious, the “chefs” have no idea what is in the dishes and the food quality is passable at best. It took hours to get our food which then arrived cold as it had been standing waiting for staff to come back from the hotel and bring it to us. This was at a time when there were only 4 tables occupied in the restaurant. I would stay again but I definitely wouldn’t eat there.

Late check-in after a wedding reception, but staff were readily available as soon as we arrived - very friendly and welcoming. The room was clean and tidy. We did find out the next day though, that our family members who were also staying at the hotel received gift bundles containing party rings / colouring packs. So it was disappointing that we didn't receive the same treatment.

We stayed in a Premier plus room. Lovely and comfy,complimentary bottles of water in fridge and 2 small chocolates.. Excellent sleep ,air conditioning very good. Reception very helpful,all staff worked hard and were friendly. Breakfast was very good ,the restaurant is separate from hotel but just across the car park ,all food at breakfast was excellent. Would definitely stay again. A very short walk to gloucester quays shopping and restaurants..

Have stayed here several times over the years since it opened. Always good clean and comfortable. Cannot get why people say about it being unstaffed as if you ring the bell on reception, someone is there within a minute or so! Car registration also easy and quite clearly visible. Only thing I have found is that occasionally when we stay, we meet up with a friend who lives in the city for breakfast. Obviously we pay extra for this, but when I come to pay for breakfast, I usually have to go to main hotel reception to pay as they don’t take cash in the restaurant and/or the card machines are temperamental. I do prefer cash for a low value transaction. All round a great hotel and great location. Look forward to coming back soon.

Very nice place staff friendly hotel clean, nice clean room, food was good will visit again when next in Gloucester