Gloucester (Barnwood) hotel

Great location with easy access to M5. Lots of free parking. Friendly welcome. Great sized room. Really good night's sleep. Good breakfast in the morning with regular restocking of food and drink. Quiet. Would recommend and stay there again,👍

Room had a pungent smell of damp , dust and black condensation / damp on corner of the wall Rubbish found under bed Noisy part of the hotel ( Lower floor) the Manager was extremely busy to listen to my concerns and handed me a customer relations card to complain

No one at reception when we arrived. Not overly friendly when they came. Room was dusty. Obviously Not hoovered. Reception said they only get hoovered when deep cleaned.... shouldn't we have a deep cleaned room on every visit.. I wouldnt think a hoovered qas standard in a clean.. they said they use a robot.. ive ine at home. They sweep. Dont suck.. but in the morning when staff doing changeovers i saw no hoovers. No robots. Just a floor scraper mop thing. the rooms arnt exactly cheap.. I expected hoovered room. Dusted. Bare minimum. I Didn't take my socks off to walk on the carpet. booked a family room for myself and my 6yo son.. only the double bed made up. Not the single. No bedding. Only one set of towels provided. Dispite 2 people booked into room. Regardless of age.. 2 people. Was too late to sort once in the shower. Heater didn't work. Breakfast was fine. No tomatoes.. apparently tom didn't want to play that day.. is what cheff said. The pup next door was Standard. Warm food.. not hot, overpriced. £17 for belly pork on mash with a couple carrots. But Filled a gap. Was a 45 minute wait on food. We waited 45 mins and came back to be told the same, 45 min wait for food. Staff in the pub lovely.

Another great stay at a Premier inn. We stayed here for 1 night as a half way break on our trip to Cornwall. Clean, comfortable room and a great full breakfast!. Tasty food provided by the team. Thank you Craig, Amelia and Chloe, hard working friendly staff. We will be making a return visit.

We have stayed in many Premier Inn hotels over the years and we have always enjoyed our stay. This establishment however was just awful. The shower wasn't connected to the bath connection so water flooded everywhere. Hardly any water actually came out of the shower head. The toilet seat was hanging off. The air con was so loud we had to switch it off while in the room as you couldn't hear each other speak. The window ledge and frame were full of dead flies and very sticky. The TV wouldn't switch on. We didn't get into to the room until after 8pm to find out the problems and by that time, we couldn't be bothered with the hassle of asking the 1 member of staff to help. It's put me off staying in a Premier Inn in the future.