Cirencester hotel

Stopped for 1night booked in at5pm fire alarm went off and everyone came outside 1hour later we was let back in no apology or explanation I went down for evening meal to there new in house restaurant small and bland ordered fish and chips served with peas or mushy peas and tartar sauce Was never asked which peas I wanted it came out 40 mins later with garden peas and no tartar sauce I was asked if I wanted any sauces I replied tartar sauce told they had ran out of it Not great as they also serve fish goujons as a starter with comes with tartar sauce The fish was hot at one side and cold at the other end no idea how they managed that left cold end and complained they said sorry took it away but never came back to me Its a 0for customer service Breakfast was good but this is all self service so no need for customer service

Late advice of building work which clearly had been going on weeks. I was told I’d be refunded for advance food payments at checkout. It took 10 phone calls to get a food refund. Nice one Premier Inn, managing your cashflow at the expense of customers. Promised take way breakfast was demolished by 10 or more builders in reception before any customers could get to it. The room wasnt clean. They asked me for an automated post stay review which they said would go on Trip Advisor, well it hasnt been posted so here we go.

Room was good sized and had a settee, it was overlooking the main entrance of hotel. Bed and pillows were comfy. There was no fridge in the room, nor was there an iron and ironboard. There were no slippers neither shower cap for my wife. I went down to enquire at Reception and she replied these items aren't provided. :-( Tea and coffe was provided in the room. We booked the hotel knowing that the restaurant was under renovation and breakfast wouldn't be served. But we werwe infmd that alternate arrangements wud be made. If you have charged us the original rates whc included breakfast then we expected much more then the insipid croissant and green apples ,bananas laid out in the small lobby. You shud hv offered us small cups of yoghurt, small portions of cereals with fresh milk, some sandwiches, more fruits, like plums, berries, peaches etc. The carpet in room was not hoovered, the desk was not wiped clean, during our 4 d stay. You didnt have a system in place where we can hang the Notice on our door instructing hotel to clean the room . You didnt inform us that we had to come down and inform Receptionist to clean our Room !!! We did that once we learnt of this NEW RULE. We are international Travellers and haven't come across this sort of a Rule ! The toilet and bath tub were cleaned well. Towels and napkins were changed every two days whc is very acceptable as we believe in "saving the earth". There were no water bottles provided in room. Air-condition system was operating well. These are our healthy and honest feedback. We had paid you more than we paid Novotel Hotel in Leeds City and expected much better amenities. I look forward to hearing from you re: the corrective actions that you plan to put in place. Frankly I expect a refund in part, for the Rubbish "breakfast" provided. Captain A. D.Moos FNI, FCMMI Dubai

Rooms basic, for the money charged. Breakfast was a below standard croissant and fruit as restaurant was being refurbished. Self service coffee machine empty. Friends entered their room and it hadn't been cleaned from previous guests!

Great hotel, conveniently located for Cotes and surrounding area. I stayed in Premier plus room. The bed was super comfy and the room was very spacious! Large tv, coffee and tea, iron and ironing board were very much appreciated. Good clean bathroom with pleasantly scented body wash. Love soft pillow and crisp white bed linen. Good free parking and quick and convenient check in. friendly staff. The only problem was that restaurant was closed so complementary breakfast in the reception was very poor (choc pastry and apples).