Cheltenham Town Centre hotel

Our most central Cheltenham hotel, close to all the action of Cheltenham Racecourse

TripAdvisor Traveller rating:

515 reviews

Certificate of Excellence

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Henrietta Street, Cheltenham, Gloucestershire GL50 4FA

Sat Nav Directions: GL50 4FA What 3 Words: ///alarm.take.stand

Directions: From the North: Exit M5 (J10) onto the A4019 heading towards the Town Centre, following signs for The Brewery. After Tesco's on your right, go straight across the traffic lights and stay in the left lane. Continue on to St Margarets Rd until you see the Brewery on the right. From the South: From M5 (J11) take the A40 to Cheltenham Town Centre. Follow the dual carriageway and go straight across the roundabout and right at the 2nd r'bout. Take the left fork at Shell Garage and head towards the train station. Turn right onto Tewkesbury Rd and left onto Poole Way. NCP car park is on the left. The entrance to the hotel is located on the corner of Henrietta Street and High Street. Reception is on the 2nd floor.

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Transport and local information: Cheltenham Spa train station 1.5 miles
The Brewery Quarter - walking distance
Cheltenham Racecourse 1.5 miles
The Wilson, Cheltenham Art Gallery and Museum 0.2 miles
Everyman Theatre 0.4 miles

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Hotel Parking:

Chargeable parking is available at The Brewery NCP car park (GL50 4EJ) opposite the hotel at £14 for 24 hours. There is a height restriction of 2m.

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1-5 of {{515 | number:0}} reviews

9 Sep 2020

Soupaman1

Wales

Trip Type:

"Very good location, but not quiet"

We stayed 2 nights over the August bank holiday weekend. NCP was only a 5 min walk and you get a 25% discount for parking there from the hotel (be sure to ask at reception). Room was clean and comfortable but with only 1 of each towel provided, but was rectified after asking reception for more (same with teas and coffees) - this seems to be a trend of this and other hotels since opening after covid, to only provide enough towels, teas and coffees for 1 person??? Plenty of room for hanging clothes and storing suitcases under the bed. Bed was comfortable, but sleep difficult due to the noise outside because of its location. Also, when someone is walking around the room above you, it sounds like a herd of elephants running! So ask for a room on the top floor. The curtains are blackout but they're too short so the light shines under them. All that said, you are on the doorsteps of many shops and restaurants and it's easy to walk around. Would stay again and recommend, for the right price....provided they work on the sound insulation.

9 Sep 2020

Rhinos007

Leeds, United Kingdom

Trip Type:

"Great location but beware of two points"

Great location in the city centre with loads of restaurants near by for breakfast and dinner. But beware of two points..... 1.City centre location meant rooms on lower level slightly noisy so you might be better off with a room as high as possible. 2. The other thing to be aware of is car parking which is 5-10 minute walk along the street at NCP which is not great if carrying cases, and adds to cost -get your hotel discount but still adds approx 15 pounds a night to the bill. Overall good value for money Loads of plug sockets and room was clean and tidy and hotel helped with extra towels. Overall would recommend 😃👍

2 Sep 2020

Angela F

Birmingham, United Kingdom

Trip Type:

"Very Poor Customer Service"

I visited Cheltenham over the August Bank holiday weekend with a group of friends. We had booked well in advance. We arrived early to drop off our cases and were told that check in would 'slightly' delayed beyond the advertised 2.00 and to come back at about 2.30. Not a problem we thought and we went out for some lunch and to do some shopping. We decided to return about 3.30 ish to ensure that the rooms were ready. Unfortunately we were caught in torrential rain on the way back and arrived at the hotel literally drenched to the skin. On reaching the check on, three of our party were told the rooms were STILL not ready. We asked how long they would be, explaining that we were absolutely soaked and needed to get dry/changed. The answer was that they didn't know and we should wait in the restaurant to be 'called'. There was no apology and no attempt to offer us any means of getting dry or even so much as a cup of tea. One of my friends tried to speak to what appeared to be a duty manager. She has a disability that affects her speech and as she began to explain the issue he rudely dismissed her and walked away. I tried to speak to him also but we similarly dismissed. He said he would get me a phone number if I wanted to speak to someone but didn't return. Interestingly, i noted that he was profusely apologetic to a male customer making a similar complaint but equally dismissive to another female customer. We finally got into our room at around 4.40 - still with no apology. I have since made a formal complaint and asked for a partial refund which has also been treated in the same dismissive attitude. Fully understand that rooms take longer to clean at the moment due to COVID 19 and that delays can happen but my issue here is the rude and dismissive way this hotel treats disabled and female customers.. Very disappointing.

30 Aug 2020

Sdr2003

Manchester, United Kingdom

Trip Type: Family

"Poor service"

Stayed for 2 nights at this premier Inn. Good location in the town centre. Room 318 was clean however due to the current situation, rooms are not being serviced each day. There were 3 of us yet we only had 2 cups, tea, coffee and milk for 2 people to last one night. I requested more tea, coffee, milk and toilet paper from reception as we had nothing left and hoped I would be provided with supplies at the desk. The staff member made a note of our room number and said she would get these sent to our room. Nothing arrived so we had no drinks or toilet paper overnight. Never known service like this from a premier Inn. Very disappointed - why not have supplies available at reception or ensure room is well stocked for the duration of our stay? Also, lots of noise at night from alarms going off and people shouting in the early hours of the morning. I guess this is to be expected in a busy town. Room above was also noisy with a lot of banging and clattering about. Hotel appeared to be very busy on Saturday afternoon with too many people checking in at once and guests had to wait outside so the queues could be controlled (entrance doors are locked).

18 Aug 2020

Ady S

Sheffield, United Kingdom

Trip Type: Couples

"Converted to Premier Inn"

This isn't the first time we've stopped in a Premier Inn and it won't be the last . The reason for this review is to let folk know about our great experience . We checked in early which was nice as it meant we could start our short break straight away,the room was clean and nicely decorated . A nice touch was being able to call the reception and request 2 more pillows which arrived promptly . Later on the shower unfortunately failed and a quick call to reception swiftly sorted a new room for us and within 5 minutes we had relocated next door and the lady apologised asking us if we would like a free breakfast the next day . We don't usually have breakfast as we believed quite wrongly that the quality is poor . We awoke from a goodnights sleep helped by the quiet aircon which worked lovely . We walked into the nicely decorated restaurant to be shown to our table . We ordered a full English breakfast (which you can order how many individual items you want all for the same cost). The staff all very pleasant and attentive . I can now say the food was cooked fresh and presentation excellent . All washed down with orange juice and nice coffee . We can honestly say the stay was so positive and changed our view that we won't mind spending that little extra to stay at a premier Inn . We're converted . Thanks .

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Hotel description Escape to lovely Cheltenham for the ultimate cultural break Home to some of the country's finest festivals - jazz, food, science, music and literature - this historic spa town is brimming with beautiful architecture. Premier Inn is brilliantly located opposite The Brewery Quarter, a newly developed hub of shops, bars, restaurants and entertainment. If you're here for the thrills of the world-famous horse jumps, we're just a six-minute drive from Cheltenham Racecourse. Or, if you just love the Cotswolds, it's right on your doorstep too. At the end of a day of exploring, head to our in-house Thyme restaurant for a delicious meal, then recline in your stylish, modern bedroom, watch your 40" flatscreen TV and snuggle up in your comfy, kingsize Hypnos bed.

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