Cheltenham North West hotel

ta-ratings-img(739 reviews)

    Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse

      Parking at Premier Inn Cheltenham North West hotel

      Free onsite parking is available at this hotel. Please validate your vehicle registration via the tablet in reception upon arrival. This car park is managed by Horizon Parking. 

      Our rooms

      Standard double

      A super-comfy bed, a power shower and free Wi-Fi – our Double rooms have everything you’ll need for a great night’s sleep.

      Tea & coffee facilities

      Double or kingsize bed

      Free Wi-Fi

      Powerful shower

      Desk

      See all facilities

      Standard double

      A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

      Tea & coffee facilities

      Double or kingsize bed

      Free Wi-Fi

      Powerful shower

      Desk

      See all facilities

      Restaurant

      Premier Inn restaurant
      Breakfast

      Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free**

      Reviews for Premier Inn Cheltenham North West hotel

      1-2 of 739 reviews

      "Very disappointing stay."
      We have just returned from 5 nights at this hotel. The grounds are tatty and picnic tables falling apart. Our room had an awful view of grotty outbuildings. The restaurant was only serving a very basic menu and the bar was very poorly stocked and expensive. We didn't have a cooked breakfast on two days out of five that we ordered as the chef didn't turn up. Our room was 30 degrees and very uncomfortable to sleep as only a fan and the window opened only a short way . No air conditioning . We slept badly the whole stay . The towels are rough and pillows not very comfortable. We used to love Premier Inn but feel its gone downhill so badly and we will probably not trust them again now. The whole building feels tired and unloved. Staff are friendly though but feel they have lost their mojo and we didnt see anyone in reception at all when we checked out. It's also almost impossible to get anyone on the phone . Nobody answers. We tried so many times before we went to ask something but had to give up. Our stay there spoiled our holiday.
      "poor"
      Smelly and dirty carpets. Smelly pillow. Boiling hot room. Staff was friendly and welcoming. We couldn't wait to leave in the morning.
      "Great hotel"
      Room was clean, the bed was comfortable and the breakfast service was great. Plenty of parking available. I would use as a base again when staying in Cheltenham.
      "Let down by 52 minute wait for breakfast"
      The room was lovely. Clean and comfortable. We hoped to finish this off with breakfast booked for 9.15. We walked in at 9.10 and ordered one full English breakfast at 9.15. It finally arrived at 10.08
      "Don’t taking a booking and payment for a full English breakfast when you had no facili"
      Despite receiving an email before we travelled explaining that the restaurant was having some changes made but assuring us this would not affect their menu when we arrived for breakfast there was no hot food and the continental breakfast was totally inadequate. The hotel also seemed to be in the middle of a re wire. The corridors had ceiling tiles down with workman, cables and ladders

      See Reviews

      on tripadvisor.com

      Traveller reviews brought to you by

      Location

      Sleep Quality

      Rooms

      Service

      Value

      Cleanliness

      Write Review

      Hotel description

      At Premier Inn Hotel Cheltenham West, you're just a short drive from the legendary racecourse, plus Cheltenham's historic town centre and the rolling hills of the Cotswolds. As you're only a mile from the M5 too, this is the perfect stop-off to break up a journey. Have a flutter and win big on the horses, take in a concert, or 'take the waters' like Austen herself, at the Pump Rooms. With everything you need to relax and recharge: spacious rooms, a tasty restaurant and extra-comfy beds, you'll leave happy.

      Hotel contact information

      Phone: 0333 777 4535

      Calls to our UK hotels cost no more than calls to standard 01 or 02 numbers and are usually included in landline or mobile call packages. The same applies to calls to our hotels in the Republic of Ireland.