Cheltenham North West hotel

Very Good Value for money. It is A Travel lodge not a hotel but the rooms was very clean , Staff very pleasant and helpful . Was nice to have large range of shops within walking distance ( Lidl Sainsbury etc ) besides the retail park. Car park is monitored by cctv 24/7 adding to the piece of mind.

We are regular users of Premier Inn as we know what to expect. This one was awful. We booked knowing there was no air conditioning but this has never been an issue previously. Both rooms on the wing we stayed were 28c on arrival, despite a cool day outside. Windows only opened a fraction. Hotel next to a busy dual carriageway so noise with window open (which was a necessity given the room temp) was awful. Minimal sleep despite all of us taking cold showers before bed. Woke up and was bitten by some kind of insect. Reported to receptionists who were lovely- they admitted the end of the hotel we were on was really hot- we noticed as we walked back to reception that even the corridor closer to reception was significantly cooler to the end we were. Gave number to contact Guest relations. Breakfast was not up to PI standards. Limited staff meant we had to wait to be greeted. The continental selection was not topped up regularly and much was empty. Hot food was cooked fresh but the one waitress did warn everyone there would be a delay as they had 'issues" in the kitchen. Table was wiped when we were seated but had a sticky residue on and probably needed a deep clean. Rang Guest Relations when I got home on the number given. Explained concerns. The lady was dismissive and entirely rude- said I had chosen to book a non air conditioned hotel, which is true, but she did not seem to recognise that our experience was not what we expect from PI. Very very disappointed- fobbed off. I could not recommend this hotel to anyone- especially younger or elderly guests where the rooms we stayed in did not appear to be at a safe temperature.

Everything was run down. Do not visit in warm weather as the place has no air con. The fan we were given was rubbish and the room was boiling all night. The shower also wasn’t working properly.

Utterly miserable experience. The room was unbearably hot all night. The window only opened a crack (by design) and a noisy but ineffective fan was provided. I didn’t sleep at all and was feeling really unwell due to the heat. In the early hours I decided to eat a chocolate bar to relieve the misery, it was so hot the chocolate had partially melted. And this wasn’t even a particularly hot summer’s day. I’d have honestly got more rest if I’d slept rough.

£200 for the night due perhaps due to temporary local high demand. Grubby seemingly uncared for exterior, black mold on window frames, dust on skirting boards, no water glasses, insufficient towels for number of guests, weak aircon. Overall, gives a poor impression, no longer Premier in any sense of the word. Staff friendly and helpful, bed good. Good access to major roads.