Cheltenham North West hotel

Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse

TripAdvisor Traveller rating:

598 reviews

Travelers Choice

Guest Rating:

4.5

Based on 897 surveys

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Tewkesbury Road, Uckington, Cheltenham GL51 9SL

Sat Nav Directions: GL51 9SL What 3 Words: ///humid.slave.solid

Directions: 2 miles from M5(J10) (southbound exit only). From M5(J11) follow signs for racecourse until reaching A4019 towards Tewkesbury. Hotel is opposite Sainsbury's. Next to the Cross Hands Beefeater.

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Transport and local information: Cotswold Tourist Attractions
Pitville Pump Rooms & Gardens
Cheltenham Racecourse
Cheltenham Spa Train Station 3 miles

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{598 | number:0}} reviews

11 Oct 2020

186400Caroline

Warwick, United Kingdom

Trip Type: Friends getaway

"Nice staff COVID safe but cold"

Was very impressed that they rang the day before to see if I wanted dinner or breakfast booking. On arrival it didn’t look that nice an area, it’s on a busy road, car park shabby, beefeater outside looked shabby. Inside it’s clean and smart, very clean very safe. Staff were very nice and helpful. The room was clean and a lot smarter inside than some of the other premier inns I’ve been in. The room was cold though and drafty from the windows. We tried to put the heat on, it came on smelled of burning and went off. My friend went to the desk and they said we’d get a heater, after an hour she went back and they’d run out of heaters, they ended up giving us the heater from the staff room which was good but not very safe a two bar heater. Clearly they have a problem with the heating if they were giving out heaters, shame as it was a great place to stay before going into Cheltenham. It was reasonably priced and the beefeater on site was excellent.

25 Sep 2020

martinhC5905QL

Trip Type: Family

"MR"

We have used the hotel before always helpful pleasant staff even in these difficult times.The room was clean and tidy staff meticulous.The whole experience was good a safe bubble for us to return to after visiting family.Would definitely use the establishment again.We needed a couple of extra towels and a couple of their comfy pillows which were duely given.The bed as usual was extremely comfortable we bpth slept really well waking feeling really refreshed. Good value.Many thanks M.R Harvey.

23 Sep 2020

anndA2549ZT

Wolverhampton, United Kingdom

Trip Type: Friends getaway

"Not impressed"

Arrived at this Premier Inn to meet up with friends. Customer service appalling nothing explained, just checked in. Entered our room which was clean. On inspection only one pillow each, one tea bag and two milk cartons. Returned to reception for extra pillows, teabags and milk. Had to enquire about the meal deal, no information given on arrival. Day two of our stay we went for breakfast restaurant closed due to a fault with the extraction fans, no information given prior to this. Went back to the receptionist to apply for a refund no returned at the time of this review. Regularly stay at Premier inns, previous one two weeks earlier at Willen lake excellent service at that one. This Premier Inn i won't be returning to!!!!!!!

21 Sep 2020

titch277

Essex, United Kingdom

Trip Type: Couples

"Will not return "

Booked 2 nights for 2 rooms Check in was the worst I’ve experienced at any PI and we’ve stayed in quite a few now. Not asked if we’d like to Book the meal deal, had to go back to reception to book Was not told the rooms would not be serviced Room on arrival was clean , but only 1 towel between 2 adults for 2 nights Again another trip back to reception to ask for what should have already been in room, the towel that I was given was so thin, not PI standard Said we booked the meal deal for 2 nights, the 1st nights meal and breakfast was good, then we were told the kitchen had broken extraction fans and we would not be able to eat there a 2nd night or have breakfast the next day. We did received a refund which I’m still awaiting for it to back into my account Far better PI out there I suggest you don’t book a stay at this one

19 Sep 2020

Manda10802200

Trip Type: Couples

"One night stay"

Only stayed one night. Whilst the hotel was clean and staff helpful, I won't be returning. No air con. My mistake I should of seen it before booking. But the heat in the room was 30 degrees and unable to have windows open through constant traffic noise. All night long lorries and boy racers. Got hardly any sleep. If the hotel had air con then noise with the double glazing wouldn't off been an issue.

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Hotel description At Premier Inn Hotel Cheltenham West, you're just a short drive from the legendary racecourse, plus Cheltenham's historic town centre and the rolling hills of the Cotswolds. As you're only a mile from the M5 too, this is the perfect stop-off to break up a journey. Have a flutter and win big on the horses, take in a concert, or 'take the waters' like Austen herself, at the Pump Rooms. With everything you need to relax and recharge: spacious rooms, a tasty restaurant and extra-comfy beds, you'll leave happy.

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