Cheltenham North West hotel

£200 for the night due perhaps due to temporary local high demand. Grubby seemingly uncared for exterior, black mold on window frames, dust on skirting boards, no water glasses, insufficient towels for number of guests, weak aircon. Overall, gives a poor impression, no longer Premier in any sense of the word. Staff friendly and helpful, bed good. Good access to major roads.

We were booked to stay 2 nights - but after 1 night we felt we could not stay another night - so we checked out the following day. The room was too hot - and even though they gave us a small fan which we had on all night - and kept the bedroom window as far open as possible all night - the room temperature never fell below 28.5 degrees!! We had little sleep at all. The rooms have no air conditioning. Even the corridor outside the room was really warm!! Next morning at breakfast we spoke to another guest who had the same experience as us - so it was not just our room. On top of this -when we went to reception to check out early and complained why we were leaving early - they man on reception actively encouraged us to write a bad review - because in his words - he had already spoken to a number of other guests that day who had all complained to him that their rooms were too hot!!!! His thinking was that if he got every one to write bad reviews - then maybe Premier Inn would do something about it!!! So even Premier Inn's own staff know there are issues with this place!!

Sad to see premier so run down. Staff moved us to a ground floor accessible room - much appreciated. Whole place felt and looked grubby/uncared for

Great welcome upon arrival with very friendly and efficient reception staff ensuring check in was very simple. Our room was great, clean throughout, very comfy bed, and a great shower and bath. Breakfast was excellent with a good menu to choose from, tasted delicious and our waitress, Annabelle, was so friendly and helpful and had a smile on her face for every guest coming into the restaurant, despite being very, very busy. Well done Annabelle and thank you.

Standard accommodation as expected, friendly and helpful staff, ample parking The restaurant though is a joke!, very, very, very limited food menu, limited drinks menu We ordered Fish & Chips, it came out burnt and tasteless, we were the only people in the restaurant at the time so it wasn't because it was busy, first time in a Premier Inns restaurant that was empty for our 4 day stay IF you go here DONT eat in! When we arrived here they told us the bar didnt open till 5:30 pm and suggested we pop over to Sainsburys to get food and drink to eat outside We now know what they meant