Cheltenham Central (West/A40) hotel

Needed a place closed to town centre. Easy to find. Check in ok. Had to decide what time we wanted breakfast due to small breakfast room!!. Premier plus room- ok, nothing special but clean and newly decorated I think. Shame not a walk in shower but nice toiletries. Coffee machine but no decaffeinated!!! So couldn't use it. Tiny bars of chocolate but no hot chocolate sachets. No biscuits either. Good WiFi and TV and lots of sockets. Didn't like wardrobe, no drawers!! Went out to dinner, Harvester, 5 minutes away. Good nights sleep, not too noisy, comfy bed as always. Breakfast ok, poached eggs ordered, had to ask for a couple of things. Again no decaffeinated in coffee machine only horrible packet. 😞. Good choice of hot breakfast.

As with a Premier Inn you vaguely know what you are getting, so nothing to comment about the room layout, bed etc. But sadly the thing that let's this hotel down (or at least for out stay) was the cleanliness of our room (room 14). The pillow case was stained, another pillowcase was on inside out, there were hairs in the shower, toilet tissue on the bathroom floor, and the bathroom sink wasn't very clean. Also the floorboards for the room above is so noisy which was very disruptive for sleeping. The sound proofing in general between rooms isn't good. The breakfast on the other hand we would give 5 stars! It was Joel who cooked our breakfast and perfectly cooked eggs. He was so polite and could see he took real care in his work. He is a real asset to the hotel. Was the best Premier Inn breakfast I've had. Plus the coffee machine was making fairly strong coffee, which is great, in contrast to many Premier Inn breakfasts that serve very milky weak coffee. Overall the stay did the job, we only stayed one night. But the breakfast we couldn't fault at all, that part of our stay was great.

The staff members from reception to the waitresses in the breakfast room were outstanding. The chef making breakfast on Sunday morning deserves a special mention. The service he provided was exceptional and far exceeded our expectations for a premier inn. He is a true asset to your team and I hope this review supports him receiving special recognition.

Good location, near station and on bus routes to town centre. Great service from the catering team at breakfast time.

Very nice and thanks especially to chef joel, lovely fella.