Waltham Abbey hotel

The staff here were wonderful. Nicola made me feel welcomed and went out of her way to ensure my stay was a good one. This hotel is very clean but there are no kingsize beds as advertised.

Title: Warning for POC & Guests with Disabilities I am writing this specifically for POC guests and especially with autism/disabilities. My experience here was so distressing that the physical toll of the interaction sent me to the ED after my blood pressure and heart rate went through the roof. Ironically, I was staying at the hotel for respite because of my neurological conditions. Despite having booking issues caused by the hotel’s own system, I was met with extreme hostility by a receptionist. After loudly knocking 9 times and attempting to enter my room, she demanded to know why I was late in checking out, then began pressuring me to leave by falsely claiming the hotel was fully booked (I showed her live availability on the website, which she ignored). I explained that I was trying to extend my booking but their system was not allowing my payment to go through and had already issued a cancellation of an earlier attempted booking. Her continued hostility and repeatedly mentioning “checking out” made me realise that she wasn’t interested and merely wanted me to leave. When I explained that I have a neurological condition affecting my blood pressure and needed a few extra minutes to stabilise then pack and leave, she mocked my disability by making a fainting gesture and sarcastically saying, "Ohhh me too, I have high blood pressure." As a Black guest, the interaction and the ease with which my condition was mocked felt deeply racialised and dehumanising. The staff member involved was a middle-aged Eastern European woman. When I asked for her name, she refused to provide it telling me not to worry about it and actively tried to hide her name badge :-/. Guest Relations was dismissive. Their response was a "sorry that happened" followed by victim-blaming. They focused on refusing a refund (which I never even asked for) instead of addressing the blatant misconduct displayed by their staff. If I could give it zero stars, I would but the 1 star are exclusively for the housekeeping staff. They were kind, understanding, and helpful with the extra bedding I required for temperature regulation. It is a shame the front desk does not share their humanity. Bottom line: If you are a person of colour especially have a disability, be aware that you will likely not be treated with basic respect at this hotel.

Wonderful stay with excellent service I recently stayed at Premier Inn Waltham Abbey and had a very positive experience from beginning to end. The reception team was welcoming, professional and always ready to help with a smile. The hotel had a calm and relaxing atmosphere, which made the stay very comfortable. The room was quiet, cosy and perfect for resting after a busy day. Everything felt well organised and guest focused. Breakfast was very good and plenty of choice. It’s always nice to stay somewhere where staff make guests feel genuinely welcome. I would happily stay here again and would definitely recommend this hotel to anyone visiting the area.

Ideal for us just a break from reality room had everything we needed clean and staff were amazing breakfast was great would specially like to thank staff members elena penny and Gitana who made us feel very welcome and were extremely friendly

We have stayed at this hotel several times and I have always felt very comfortable. The reception staff and manager are very attentive, with a lovely welcome every time. The rooms were clean on each visit, and the breakfast was always fresh and delicious. Beautiful experiences every time.