Thurrock West hotel

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A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres

Guest Rating:

4.5

Based on 1,480 surveys

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Stonehouse Lane, West Thurrock, Essex RM19 1NS

Sat Nav Directions: RM19 1NS

Directions: From South: Exit M25(J31), on approach to Dartford tunnel, bear left to Dagenham. From south after tunnel follow A1090 Purfleet the hotel is on the right.

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Transport and local information: London 14 miles
Lakeside Shopping Centre 1 mile
Brands Hatch 10 miles 10 miles
Purfleet Train Station 2 miles

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Hotel Parking:

On-site parking is available. There is a height restriction of 2.15m on the ground floor car park and 2.3m on the elevated car park.

Please note, vans cannot park on the top level of the car park.

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1-5 of {{877 | number:0}} reviews

14 Aug 2018

Trip Type: Family

"Safe my family life"

Patricia Wilton Premier Inn Thurrock West to be commendedI am writing to you today to commend one of your employee for looking after the safety of my family and others. She exceeded by far her role and duties to help someone in need like me. It is individuals like her that make me proud to be British. I have learned from her that, little kindness could go a long way and indeed as in this instance it was life saving. I was returning from France with my family in the car. I was very tired and was trying from the time I crossed the channel at 5 AM in Dover to book for a place to sleep to no avail. Due to the festival in Margate and others in the area I was not able to get a room. I was helped in Kent (Minster Hotel as well need to be commended) and advised to reach the M25 area as there was no room available in Kent. I complied with the advice, however i was putting my hole family life at risk every inch of my driving. I was very tired and surely dozing a little bit when driving. Not only i was putting my family at risk but also other commuters. I should have stopped but was trying to get out of Kent as there was no beds available. I refused to sleep on a couch that was offered to me in Minster ( they were also fabulous with me) I was odder to drink coffee and energy drinks by the manager and given cappuccino to take with me. The Manager of Holliday Inn Express Ramsgate, Tothill Street,, Minster, CT12 4AU also safe our lives.When i got to your Hotel I was so exhausted I was making error even on writing my Name. There was no Room available when I go to your premises around 8 AM in the morning. I cross the Channel around 5AM and since then was driving whilst looking for a place to sleep. My family saviour call various hotels in the area. She asked me to wait while she was looking around in various hotels. She did her best with no success. As the manager in duty she made the decision to put the six of us in one room. I am sure she braked your rules in this special circumstances. However she was applying a duty of care to my children. It is noted that at the time due to my tiredness I was not sure I was competent enough to evaluate the risk appropriately. I had four children in my car. She applied the legislation of safeguarding children and that should be commended. She should be able to train other staffs in your organisation as she is a diamond. Some times not following the rules to safe life as in my case is very important as being empathic. She had a holistic approach to my predicament and that I have never seen from hotel staffs nor their managers. I am 53 years old and I use hotels frequently. That action of kindness, duty of care, and safeguarding children that i had that day is unprecedented and unheard off from hotel staff. She did not only do the extra miles, but more. She new and told me I should not drive in that state with children in the car. She also new I had to go to sleep immediately. I was so emotional I gave her a hug which was reciprocated. We all were going to sleep in the same room when another one became available and immediately she gave it to me There is no words that i could find to express my everlasting gratitude. She is the finest of British value and people. That is one of the reason so many immigrant want to come to our shores. To experience similar kindness from some of our citizensDr NL MpafeCMPMoD

14 Aug 2018

Trip Type: Family

"appalling restaurant service"

Plenty of staff , lacking in any form of customer service, twice I had to find someone to take our order avoid eating here . No feta cheese in my Greek salad , asked for cheese, waitress seemed very unimpressed o what I was asking for , brought out the tinest bowl of feta . Staff appeared uniteresed in providing any service at all Should you really have to keep finding staff to place orders ? Premier Inn what has happened to your beds ? Not a good night's sleep

14 Aug 2018

Apdawson55

Lawford

Trip Type:

"Nice hotel"

Like all premier inns this hotel was comfortable and clean. The breakfast was as usual very good with a large selection all at a reasonable price.. Check in and check out is very fast and efficient making this a good stop over choice.

13 Aug 2018

tomcahill67

Bedford, United Kingdom

Trip Type: Family

"Excellent Service"

Staff are a credit to not only themselves but Premier Inn. The company are lucky to have such employees. I turned up soaking on my bike. The woman on the desk took my bike to a secure room and let me go to a room even though my wife ( who had made the reservation) and the kids hadn't yet arrived. The family room, double and two singles, was clean and had plenty of space. Breakfast was the classic Premier Inn. If you don't like the breakfast . . . well I guess there's no pleasing you. The woman from the day before got my bike, wished me well and I got lost in Kent.

13 Aug 2018

339skinner1234

St Blazey, United Kingdom

Trip Type: Couples

"Where to stay in Thurrock."

The Thurrock Premier Inn is very very satisfying. It is situated right on the A 13 which is handy for London, Lakeside shopping center, and the M 25 north or south. The hotel itself is a welcome break from motor-way travel.

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Hotel description Premier Inn Hotel Thurrock West is handy for some of the UK's biggest shopping centres, not to mention central London. The M25 is only a couple of miles away, making it easy to get to everything from tourist attractions to business meetings. Take the little ones into London to some must-see venues like Madame Tussauds or the London Eye. Or get some serious shopping done, either in the West End or at Lakeside, Bluewater or Grays Town Centre. Arena Essex is a great day out for petrol heads. Whatever you do, you'll come back to tasty food at our restaurant and a comfy bed in your room.

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0871 527 9094

Thurrock West hotel

A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres

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Thurrock West hotel

A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres

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