Thurrock West hotel

**Appalling - the whole experience with this company. Travelled down there with work, both work vans were broken into and all the equipment was stolen. Hotel staff couldnt care less. Parking - Horizon are just ripoffs on 2 occasions was in the car park for 15/20 mins to pick up something from the room, was billed £60.00 each time. Went through customer services (because i didnt want to make any error)when i needed to cancel one peronsns stay and book another (before Checkin ) , they messed it up so have not received any refund for the 3 days i cancelled. Called guest relations twice to sort it out - wished i hadnt bothered... I have emailed in explaining about the refund . have been ignored. We will never use Premier Inn again.****

I was booked into Thurrock West Hotel. Given room 212 and there was hair on the bed like the nothing has been changed and was being reused. Found hair on the pillow , on the duvet and the bedsheet! This is very hygienic and shocking from such a well established hotel chain in England. I requested a room change and was immediately told there may not be another available as the hotel was fully booked but then was asked the reason for my request. Your staff member took a while to find me another room which I found ammusing as I could book several rooms online for the same day so the hotel wasn’t fully booked?! She gave me room 146. This time the bed did seem like it had been changed. However, I spent the first 20mins trying to kill mosquitoes in the room! I had to kill three of them. What kind of sanitary conditions does this hotel provide! It’s like a hotel with conditions in a third world country with mosquitos and reused unwashed bedding! Contacted Premier Inn customer services first agent, Maria, was sympathetic and said will get back to me with a resolution but that was just all talk as five days later heard nothing back and spoke to a second agent, AYA, who said they had no access to my initial complaint. That’s funny, how can you reassure guests you are following up on complaints when the next agent can’t even find a log of it. She showed no sympathy and end the conversation by failing to reply to my request for compensation! Probably hid under the duvet smelling the disgusting sheets! Lol

Location was perfect for us and what we were doing. Staff were friendly when we did see them. Hallways were bit bizarre seeing towels and rubbish bags filling them.in the evening. Also the hallways seem to be freshened by car freshners on the doors??? Room was large. Air con was good. Bathroom had mould on the ceiling and also someones two used nipple pasties stuck to the ceiling 🤢

Great hotel, great service. Big car park.Delicious food and relaxing atmosphere. Welcoming and friendly staff. Will stay again.

Arrived early for check in but because hubby wasnt feeling well the lovely Lilia let us check in. She was very kind welcoming and helpful. Disabled parking was free added bonus. We rested then had a meal deal. Served by Renata who was also very friendly. Hubby gluten free looked after and i had sea bass meal which was delicious. Good value for money .