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Thurrock West hotel

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A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres

TripAdvisor Traveller rating:

917 reviews

Certificate of Excellence

Guest Rating:

4.5

Based on 1,480 surveys

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Stonehouse Lane, West Thurrock, Essex RM19 1NS

Sat Nav Directions: RM19 1NS

Directions: From South: Exit M25(J31), on approach to Dartford tunnel, bear left to Dagenham. From south after tunnel follow A1090 Purfleet the hotel is on the right.

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Transport and local information: London 14 miles
Lakeside Shopping Centre 1 mile
Brands Hatch 10 miles 10 miles
Purfleet Train Station 2 miles

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Hotel Parking:

On-site parking is available. There is a height restriction of 2.15m on the ground floor car park and 2.3m on the elevated car park.

Please note, vans cannot park on the top level of the car park.

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1-5 of {{917 | number:0}} reviews

31 Oct 2018

itc599

Norwich, United Kingdom

Trip Type: Solo travel

"A welcome stopover on the way home from Gatwick Airport"

A Good location and very comfortable. I arrived very late and tired from Gatwick Airport and it was very convenient for my homeward journey to Norfolk. The new check-in system was explained to me by the night receptionist and was completed very quickly. I always stay at a Premier Inn when I can as the standard is reliable and the adjoining restaurants are good.

30 Oct 2018

Judy A

St Helier

Trip Type: Family

"Two night stay "

Very easy to locate this hotel. Plenty of parking and the check in was quick too. Breakfast was pretty standard but the staff were friendly and attentive. Would recommend staying here as was close to all attractions that we required.

29 Oct 2018

Vilgax

Washington, United Kingdom

Trip Type: Family

"Bar and Restaurant Below PI Standard"

Stayed here for 2 nights with family with 12 people in 4 rooms. Picked this one because of location close to the M25. The room itself was good, usual standard for a premier inn. The car park is odd, you drive into the hotel around the rear of the building and automatically think you’re in the wrong place as you are faced with a multi storey car park, that you have to drive around. Breakfast was fine, buffet style, £9 per adult. The problem we encountered with the restaurant is after breakfast, food is not served again till 5pm so no lunch time service. We had to drive along to the Willow Farm Table Table Premierinn. The bar area is so small, maybe 5 tables in total and the same staff member running the front desk and bar. Which is strange because the hotel is really big and there are no other pubs nearby. I like the check in prior to arrival function, enter your reference number or surname into the automated machines and you get your receipt and room keys.

23 Oct 2018

stephLDN16

London, United Kingdom

Trip Type: Business

"Unacceptable Service and Absurd Complaints Policy of Premier Inn"

Arrived to find all check inn kiosks not working. One staff member on duty. One customer in check in queue. Almost fifteen minutes to check in. Duty manager could see delay but takes no steps to assist. When asked about this the DM response is to shrug her shoulders and literally say “We are busy”. Escalate complaint on site and no attempt to resolve. Forced to escalate off site to find Premier Inn want 14 days to respond to an online complaint and 14 days to arrange a telephone call back. The entire policy of Premier Inn appears to be one of ignore, prevaricate, and hope the complainant gets bored and goes away. Complaints should be resolved on site. It should not take 14 days to resolve an escalated complaint and certainly not 14 days to return a telephone call. Premier Inn appears to show contempt for their customers and I for one will take my business elsewhere.

21 Oct 2018

Enikő T

Blackpool, England, United Kingdom

Trip Type: Couples

"Wrong choice "

Hotel full of contractors, wine was overpriced and tasted cheap. Food was disappointing, the chorizo was cold and basically burned- kind of in a coal stage. The staff was kind and the room was average.

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Hotel description Premier Inn Hotel Thurrock West is handy for some of the UK's biggest shopping centres, not to mention central London. The M25 is only a couple of miles away, making it easy to get to everything from tourist attractions to business meetings. Take the little ones into London to some must-see venues like Madame Tussauds or the London Eye. Or get some serious shopping done, either in the West End or at Lakeside, Bluewater or Grays Town Centre. Arena Essex is a great day out for petrol heads. Whatever you do, you'll come back to tasty food at our restaurant and a comfy bed in your room.

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0871 527 9094

Thurrock West hotel

A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres

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