Thurrock West hotel

My Mum and I visit Lakeside each year around this time for a Christmas shopping trip. We usually stay elsewhere but thought with such a bargain price, we'd give it a go! Upon arrival there were signs detailing a £7.50 overnight parking charge - I was slightly annoyed by this as I don't feel this was made clear at the time of booking (we booked direct). We usually stay at another hotel locally, where parking is free. The reception area was tidy and we were greeted and made to feel welcome. I found the bed quite hard and woke up feeling quite stiff - at 5.30, when the fire alarm went off. We traipsed downstairs in a sleepy haze, along with everyone else. Once at reception we were told the gentleman in room 6 was having a shower that was too hot and the steak had set the alarm off. This information went down like a led-balloon as I'm sure you'll realise. The staff went back to work and someone had to ask if we were able to return to our rooms, which we were. Overall, not the best stay, but maybe you get what you pay for.

We stayed for the London MCM Comic Con Convention and this was decent for what we wanted in terms of hotels. Staff in the hotel were absolutely amazing and can not fault their work and efforts one bit, all were helpful an informative when asked for information and helped with our needs when needed. Breakfast was nice, quiet dinning area for the breakfast with the normal self serve style buffet, all food was hot and fresh. The hotel facilities were okay (Typical premier inn) but the 2nd couch bed is far from comfortable, I kept waking up with massive shoulder pains and couldn't sleep the first night due to discomfort. There was also a couple in a nearby room who wouldn't stop arguing late into the night which also ruined our sleep for Friday and Saturday night (Getting less than 4 hours per night as a result of them) and I understand that isn't in the control of Premier inn themselves but it doesn't set a nice tone for the stay. Parking facilities are somewhat secure but WAY overpriced for what it is, It's £7.50 per night, We ended up paying £30 in total for parking no where near London but being able to leave and come back was nice. In addition to the parking, if you don't drive, a trip into London will take over an hour just to get to East London so not ideal if you don't drive as a location. Despite the lack of connections to London the location is nice coming from the M25, the area is relatively quiet. Summing everything up Staff are great, many compliments! Many facilities require improvement.

Quick and efficient check in. Room nice and clean, slight disappointment at only one towel and minimal tea/coffee supplied, only enough for 1 cup each and no biscuit. Lilia and Marina very helpful. Breakfast was ok, not very hot. Still a nice stay and comfortable bed. Will definitely come back here.

So when we arrived the staff(Lilia & Marina) greeted us very kindly and helped us get our key card.When we got into the room it was so neat and tidy and the bathroom was spotless. We would recommend this hotel to everyone.

Perfect experience, location and also team was very cooperative and nice , generally it was very interesting and very nice