London Stansted Airport hotel

Friendly and helpful staff and comfortable and well kept rooms. Easy booking in. Clean and tidy throughout and the usual comforts from Premier Inn

THE GOOD: overall room cleanliness, great, comfortable bed/ mattress, very good sound insulation from the outside noise. Spacious enough room, good sized bathroom. THE BAD: The customer service at Stansted (airport) Premier Inn where I stayed was very poor. All the employees I encountered were very young (that in itself not an issue), but sadly not properly trained, it seemed. They looked totally bored, uninterested, the "minimum daily requirement" type. They didn't know how to get rid of you more quickly. No clue as to what service with a smile means. For the duration of my stay, there was never someone manning the small reception desk! You have to ring the bell and wait quite a while before someone turns up. I've never seen so much indifference and "I don't care to be bothered" attitude towards customers in any hotel! The restaurant waitress displayed the same lack of enthusiasm and courtesy... Just going through the motions with her job, in a strictly perfunctory manner. As for the food itself, the sirloin steak with trimmings I ordered was sub-par. Poor quality cut of meat, full of "hidden" sinew, and the vegetables, especially the peas (offered in a tiny quantity) tasted terrible, had a chemical smell, most likely out of a tin! The room door had "gaps" all around (not properly fitted), so all the noise from the other visitors' door slamming and heavy stepping from the corridor was leaking in. CONCLUSION: I will think twice before booking with a Premier Inn next time, although I wonder whether this is an isolated case pertaining to Stansted Premier Inn only, or the general level of management for this hotel chain.

Comfy bed Nice clean room Check in speed could use some improving. There are check in machines there but they stop working after a certain point. We arrived from a late flight and there were long cues for check in at reception desk. Also, WiFi is quite poor. Unless you pay extra for a better one. Which put me off just incase that didn’t work neither.

After a long day travelling I forgot to register my car for parking. When I went downstairs the following morning Linda on reception helped me go through it on the screens, but as I arrived the night before it didn't recognise it, so Linda went through this with me at reception. Hassle free, very friendly and welcoming. 5 stars for Linda.

Not the best experience I have had. The room was ok but the automated check in that could easily be better and staff that can not even manage a smile let it down.