London Stansted Airport hotel

I love the rooms at Premier Inn, though shame the beds are no longer Hypnos. My gripe is that if you need to make a simple enquiry for example around parking it is IMPOSSIBLE to actually speak on the phone to a real person, whatever the hire website might say. I can confirm that you can spend a day talking to absolutely useless chat bots.

Clean, modern and spacious room for 3 persons. We have one evening only at the hotel, but everything was to our satisfaction.

Young lady on reception booked us in very professional and quick. The Young man on reception in the evening did not seem very professional. Promised to bring extra bedding in 20 minutes but never turned. My daughter had to sleep on our bed.

We enjoy using Premier Inn hotels but this one at Stansted is the worst we have experienced. Accommodation Rooms very modern and thoroughly clean throughout which it’s important no issues at all Check In Very poor, while my daughter was checking in I asked her colleague a young male about the restaurant as I knew it would close around 10pm and it was 9.50pm he didn’t understand what I was saying when I politely asked him if he knew anywhere we could eat he looked puzzled I had to repeat he said McDonalds then just shrugged and he said he didn’t know…. The check in assistant didn’t communicate at all about meals breakfasts nothing. All receptionists have greeted us with a smile asked if we would like to book dinner or order breakfast, except Premier Inn Stansted. Amenities We had a couple of drinks in the bar which closed at 11pm no comment this is an airport hotel and guests were arriving in the late evening and going to the bar but closed. We went to breakfast at 10.20 and it was closed! it closed at 10am, I’ve never known this especially on Sundays and more so at airports. Staff They were all miserable and clearly didn’t want to be there. I have never been to such a miserable hotel. We couldn’t find the hotel initially because the sign was hidden in the trees and almost drove into Maple Parking as did the car behind us I would not recommend this hotel especially on return from holiday as it’s quite depressing.

Overall staying at premier inn Stansted the night before a holiday is a very good choice, especially if you have far to travel to the airport. The rooms are modern and comfortable, with a TV, tea and coffee making facilities. There is a bonus of an onsite bar and restaurant too.