Harlow North (Harlow Mill) hotel

We stayed one night before going to a funeral.It was basic.Clean except for the curtains. Bed was comfortable.Shower over the bath was easy to use but it would be much more convenient to have no bath and a walk in shower. The staff were exceptionally friendly and helpful. The breakfast was good and plentiful.The lady that served us was very welcoming and helpful.A cheerful start to a sad day. The overall experience was not a reflection of the portrayal on television. Cheap and basic.

Tired hotel in need of refurbishment. No air-conditioning but we knew before booking and they did provide a fan. The door to the room had to be virtually forced open and closed as it had expanded and dudnt fit the frame. The room was made up as a family room and had three beds, even though we booked ahead as a couple. The beds meant we had no room to sit and no room at one side of the double bed. The toilet bowl rim had dried urine on it, which I had to clean off. The shower head exploded when turned on, sending water all over the bathroom. The reception team did fix that quickly with two replacement heads, the first replacement failed again but the maintenance man managed to find another by taking one from another room. When I did eventually manage to get a shower, the soap dispenser was totally empty. Aborted shower. We ate at the Beefeater next door, the staff were friendly and the food was ok but it was again very tired and in need of refurbishment. I did complain to the management about the cleanliness of the room and the general experience and I was offered a refund of the meal deals, which I thought was quite generous. I haven't actually received that yet but as the stay was only 6 days ago maybe I still will, who knows.

Need an update Very hot rooms It was a hot day No AC just a fan so very uncomfortable night sleep Everything else staff, food, parking was fine

Terrible. If you're in a wheelchair just forget it - better sleep in the car. Girls on reception very nice but equally not much help, and nobody there to let you in at 11pm. People wanting to check-in but reckon they'll still be there in the morning. Rubbish.

Average premier in. But the experience was exceptional. I travel a lot for work and stayed in many premier inns. But the lady on reception genuinely cared. Went out of her way to make sure guest had what they needed and was so friendly. The willingness to help went beyond check in. Clearly a skilled people person and not a trained robot.