Harlow North (Harlow Mill) hotel

The staff were really helpful especially the reception Sarah who greeted people with a large welcoming smile and very willing to help

Your staff was great very welcoming and great sleep as I was working nights will be staying again in the future I will be spreading the word about this premium inn in Harlow mill

Tired room, overpriced, many niggling small faults, small room. Heating controls either a mystery or did not function. Long time since staying at Premier Inn, probably be as long before the next time. Compared to Holiday Inn Express, there is none.

Arrived at the hotel at 21.15 to check in after driving for 3 hrs, walked into the lobby and was completely blanked by the receptionist and told to wait, there was no cue. I told her I had a reservation and asked what time breakfast was available she said between 7-11 gave me the key. There was no hello or welcome to the hotel. We decided to have our evening meal in the beefeater next door. We walked in and trevor was at the front desk i asked for a table for 5 people and was told we would have sit in the bar even though the restaurant was completely empty. We ordered the meals which came to nearly £90 the food was disappointing with the smallest portions I have ever seen. Returned the next morning for breakfast and was told by Trevor that we should of booked a time slot for breakfast, I explained we was not told by the hotel and another customer next to me confirmed he was told the same. We were given a seat and Trevor offered to book us a time slot for the next morning for breakfast. We attended a wedding that evening. Next morning we arrived for breakfast at 10 as confirmed by Trevor and was told that there was no booking for our room number. We had to wait for 20mins before being offered a table, there was no water orange juice or apple juice available, I left before my partner and then my partner was charged £34 for breakfast when I prepaid when I booked the hotel room. The whole experience was horrendous, there was no communication between the hotel and restaurant would not recommend to anyone,

Good things first: Friendly staff,comfortable bed, quiet room…but room was very cobwebby with resident spiders and a thick layer of dust on lampshades and heaters. Furniture had peeling laminate, curtains of different lengths on the same window instead of a matching pair, worn carpet and kettle was scaly.Wifi wasn’t great. Breakfast and dinner supplied by the Beafeater- the smell of sewage as you walked through into the restaurant in the evening was grim but the food was good.Staying to attend a wedding- would not choose to stay again.