Harlow North (Harlow Mill) hotel

Had a lovely stay at the Harlow Premier Inn, we'd just flown into Heathrow after lots of delays and was looking for an early check-in. I rang the hotel and was told this wouldn't be a problem at all and could check in from 11am (amazing)! Once I arrived I was greeted by James who was the loveliest staff member, he showed me where I could work until the check-in time and answered all of my questions. Overall I would recommend this place for the staff alone - thank you

Overpriced for what it is, an older example from the chain, worn out and dirty, mould growing on the walls and ceilings in bathroom, large crack in sink, other peoples hair in the sink and all 'cleaned' flat surface and thread bare carpet. main corridors and stairs dirty with slamming fire doors.

What on earth has happened? I’ve stayed here numerous times and never seen the hotel this awful. Lacklustre staff when checking in for a start, followed by a very tired room in need of refurbishment! The bathroom fittings were very clean, but the walls and surroundings need attention, as does the carpet which was worn and needs a good clean! But my biggest concern was security. Parked in their designated car park you access through a gate, but yo my knowledge it’s always left open! Then as the pub/Beefeater has now closed, with the Premier Inn situated behind it, when I was dropped off at 10pm at the roadside by work colleagues, I’d have had to walk the egg tire length of a pitch black and deserted car park, when we spotted a dodgy looking man loitering- my colleagues were so concerned they drove in and actually walked my to my room! When we entered the lobby the reception was deserted. I had a sleepless night tbh, worrying about my safety, I felt extremely vulnerable and pushed a chair against the door! My room was tired and not very clean and the headboard had two greasy marks on, like imprints from people’s oily hair(!), so I didn’t go to bed, instead I slept sideways across the bottom of the bed- ridiculous, but there were no staff to speak to! Won’t be staying here again!

The restaurant closes randomly due to ‘lack of staff’. It is only open for Premier Inn guests anyway so this must be based on the number of guests checked in. No help to you if you travelling without a car. Why not warn guests in advance? The rooms are small and in need of repair. There is no aircon and why are the duvets c.20 tog?

This has to be the worst hotel I have ever had the misfortune to stay in. Where to start - dirty stained carpets, dirty stained chair, broken furniture, mould in the shower, hair from a previous guest left in the sink plug, Rusty shower fittings, filthy skirting boards the list goes on. Quite frankly I wouldn’t want to board my dog at this hotel. Couple that together with fact that it was utilising the services of an equally grotty beefeater which was covered cobwebs and the rear entrance patio was covered in bird faeces, you’d be better of spending the night at a bus shelter- disgusting !