Colchester Town Centre (Castle) hotel

Clean comfortable and friendly hotel. Bedding and room perfect. Very very nice staff. So helpful. Breakfast nice. Orange juice superb. Evening meals, nicely cooked, but tasteless. Easy access to High street. Staff couldn't do enough for me, or be friendly.

Having stayed in at least 15 different premier inn’s since the start of the year I can honestly say this has been the friendliest and best yet. Every single staff member was fantastic. The breakfast chef on 27/05 was brilliant and was on top of everything even offering me options of different ways to have egg’s, definitely felt like nothing was an issue. I’ve unfortunately encountered some un-welcoming breakfast staff but this time round it was a breath of fresh air and it really feels like they care about their jobs. Receptionist on 31/05 evening was incredibly welcoming after an awful travel day it was nice to have a friendly face greet you and welcome you to the hotel as opposed to someone just checking you in and throwing a key over the table at you. I’ve stayed in “fancier” hotels and have had worse experiences than here. Would recommend as a first option in Colchester any time.

Well presented hotel with Great parking if you can get on. The staff really need to learn some customer service skills. Asked for extra pillows for the 4 of us to be told that there was 2 extra in the room. We said we knew this and then when we were given 2, delivered to the room they again pointed out that we had 2 spare already. I then had to say there were 4 heads so we did actually need the extra 2. Felt like they didn't want to give us any. Tried to book breakfast, on arrival we were told we needed to book breakfast as they get full but we waited till the next day. Sign up in reception saying that it was advised that we book breakfast but they wouldn't let us? When I pointed out the sign they took it down and said that they don't take bookings? When we went down for breakfast they asked for our room number, they couldn't find us then explained we should have booked in but as we were early we were fine. They couldn't understand how we couldn't book breakfast at reception. The room was compact for a family of 4. Normally have a bit of room to get out at the side but the room was so small my wife had to climb out of the bottom of the bed. Never experienced this before. Stayed in lots of premier inns over the years but this has been the worst customer service from all that we have stayed in across the country.

Our room was clean, quiet and comfortable. Good location. The staff were friendly and attentive, so a big thank you to them. If only the free WiFi operated at the same professional level. The WiFi is DIRE and we were told the £5 upgrade wasn’t much better. So please Lenny, can you sort it out?

Second visit to a premier inn this week. Again the auto check in didn’t work, but this time the receptionist was really friendly and welcoming. Opted to have the “plus” rooms which were good. Hotel spotlessly clean and pretty new looking so everything was in good order Location is excellent for access to all of the main town centre attractions but in a very quiet road with hardly any traffic.