Colchester (A12) hotel

As your feedback does not seem to be working I will try here. This was for my wife's birthday booked by our children. We cannot fault the Hotel they were excellent but the restaurant was the complete opposite you walked through the entrance which was filthy and because of my disability were allowed to sit at large oval table it was excellent so we booked the same table again for our family gathering for the follow evening which booked there and then. On the following evening we arrived and found the table was given to a party of 3, we given a smaller table at the far end of the restaurant with a small table on the end which made it very tight and uncomfortable and awkward as I have to use crutches most of the meals were ok but one was the Steak salad when it arrived the steak was cremated on top & underdone underneath the salad contained chips, peas, onion rings and half a tomato when asked for the salad it arrived with a very small bowl containing lettuce, half a tomato and sweetcorn and at no time was offered a replacement meal and as the rump steak was not edible we returned the meal. an excellent birthday surprise, Thank you Alan Harkett also Kathryn Root

Amazing staff, well kept hotel , very clean and very high standards here, staff are well trained and courteous as well as polite and friendly.

Again Lee and his excellent team warm welcome and professional attitude makes the many stays in Colchester here bearable brilliant team

The room was very dusty, the room was for 2 people, only one towel and had to ask for toilet paper, the dispenser was practically empty

Decent room, friendly. helpful staff, a good place to stop overnight on both our outward and homeward bound journeys. The staff at the restaurant next door were also friendly and helpful, but we didn't enjoy breakfast on our outward stop, so shan't bother eating it this time. I do have a gripe about the rather foolhardy decision to remove the vending machine that sold water, and, I think fruit juice, if I remember correctly. The only option now just sells Fanta, Cola or Lucozade, and poor quality snacks. Not everyone wants the sweet, sticky, unhealthy choices, and my opinion of overall management (because I doubt it was local staff) has now plummeted. To remove completely the healthier options turns a 'premier' Inn into something slightly below average, and I hope people will object loudly until the better option is replaced.