Chelmsford City Centre hotel

I specifically booked an adapted room at Premier Inn Chelmsford City because I am a powerchair user. Instead, I ended up having to attempt to sleep in my wheelchair. The bed in the accessible room was so low that I could not safely transfer onto it. I went to reception at around 4.30pm and was told the bed could not be raised, I could not be given an extra mattress, and no alternative solution was offered. I was effectively told that accessible rooms have low beds for manual wheelchair users, while standard rooms have beds that are too high. So where exactly was I supposed to sleep? I spent the night in my powerchair, hardly sleeping at all. By morning my feet were swollen, I was in significant pain and so exhausted that we checked out a day early. I then had to miss the concert we had travelled to Chelmsford to attend, losing £70 in tickets. My friend had travelled from Norwich to meet me and also had to return home early. The problems didn’t stop there. The bathroom door was extremely heavy and wouldn’t open fully, forcing me to squeeze my brand-new powerchair through a tiny gap and scratching it. When we moved the bed to try to make a transfer possible, we found thick dust and used condom wrappers underneath. The room was also unbearably hot and the cooling system made little difference. I was also staying on the fourth floor, dependent on the lift, yet nobody discussed a Personal Emergency Evacuation Plan with me. What makes this even more frustrating is that the toilet was the perfect height for a powerchair user — so clearly someone understood accessibility, just not when it came to the most important thing in a hotel room: the bed. I booked an accessible room so I could sleep safely before a special event. Instead, I spent the night in my wheelchair, was left in pain and swelling, checked out early and missed the event entirely. An accessible room should not simply be a room with grab rails. It should actually be accessible. Premier Inn seriously needs to review what “accessible” means, because no disabled guest should book an adapted room and be left with nowhere safe to sleep.

Great refurb of the bar area - not a fan of self check in as machines often aren’t working As usual premier inn operating on a Skelton staff which isn’t fair to the team trying to balance dinner service and Check ins and the bar- this is a general observation of premier inn Beds super comfy good location to the station and giolio is a great example of what premier inn should be aiming for in terms of customer service - stellar employee and if you can replicate him across every location you will be a competitor to other value brands

Lovely hotel, clean and simple, staff are outstanding, good food and great value for money - I will definitely be returning

Great location for us. 3min walk to train and bus station with bus x10 and x30 going straight to/from Stansted airport. Bus 300 to Bakers Lane stop helped us enjoy our visit to Bethel. Quiet room with a comfy bed. Julio went above and beyond to assist us. No parking but didn't need any, so worked for us.

My wife and I booked booked the above Premier for one night only on Saturday 15th August. Checking in perfect as I had already pre checked in .unfortunately all the computers for the bar and restaurant had gone down. The staff were very apologetic more so than the night manager and his assistant. They offered us coffee on our arrival and coffee on our return from eating out !!!! we loved to have eaten at their restaurant but no computers no way of paying to we we had no option but to eat out. Our room was also perfect, very clean and had all that we needed for a one night stay. Breakfast (already paid for) also had everything we needed. We will be staying at a Premier again. Roger Hagon.