Chelmsford (Boreham) hotel

Outstanding Service – Thank You Ann! We recently stayed at the Premier Inn in Chelmsford after a long-haul flight from Australia, absolutely exhausted and jet-lagged. From the moment we walked in, we were greeted with warmth, care, and kindness – all thanks to the incredible Ann. Despite arriving earlier than check-in time, Ann went above and beyond to ensure our room was ready within 30 minutes. While we waited, she kindly made a cup of tea for both my wife and me – a small gesture, but it meant the world in that moment. Ann was also wonderful with our two young daughters, giving them colouring sheets and a Curly Wurly each to keep them entertained and smiling. It didn’t stop there – she even helped them create handmade, laminated bookmarks to surprise me with for Father’s Day. A moment I’ll never forget. Ann’s attentiveness, kindness, and genuine care made us feel not just welcomed, but truly looked after. The service we received was second to none, and she is an absolute credit to Premier Inn. We honestly can’t speak highly enough of her – she was just brilliant. Thank you, Ann – you made our stay so special.

Room advertised as having aircon but was very poor even on the highest setting. Temperate was 28 degrees. Didn’t sleep at all and couldn’t be moved as hotel was full. Shouldn’t advertise aircon as a feature when it clearly doesn’t work. Asked about a refund, was given a card and told to “fill in a form” nice of them to pass this onto the customer when they should have dealt with it there and then. I always thought premiere inn was a cut above the budget hotels, but I think the quality is slipping. Room had a strange smell, old smoke, just a very poor experience. Won’t stay again.

There's little worry writing about Tue accomodation. I always know I can rely on Premier Inn for a very comfortable bed, clean and tidy accomodation and I've never let down. However, having been to many different Premier Inns in many parts of the UK I'm genuinely impressed at.how friendl and attentive every single member of staff was during my stay. Every single cleaner, cook, receptionist etc. was cheerful, and seemed genuinely happy to see you. I'd recommend this hotel without hesitation.

This is a standard premier inn. Room is reasonable and has a bath. The wifi is terrible. It annoys me when they advertise free high speed WiFi when it it 1M. There is a Green King pub next door with reasonable food but expensive beer. I probably would not stay here again.

One of the comfiest beds i have slept in for a long time . Very peaceful and a comfortable room would defiantly go back . The staff very friendly and helpful . Thurley enjoyable stay , did not use the restaurant as external to main building . Thanks to all for lovely time .