Brentwood hotel

Really should stop people coming into the foyer to sit in the warm and have a chat. Two very drunk girls were chatting very loudly and the language was disgusting. They stayed about half an hour then just walked out without purchasing anything from the hotel. Another man came in with food from Budgens and had a little picnic before falling asleep and snoring. We were trying to enjoy a nightcap but not a great atmosphere. First receptionist was fine but after 10pm two Indians just kept shouting at each other in Indian. Very loud. Didn’t have a second drink but went to our rooms just to get away from the bar/foyer area.

Great location opposite main station and short walk to the high street with plenty of shops nearby, the hotel room was clean and quiet and I found it great value for the price. My children and I dined in the restaurant last night and were served by Jackie D. She was so attentive and professional and anticipated our every need. Gary also came over to check all was ok and he really made my children’s night he is an absolute tribute to the brand and the training provided. The atmosphere in there was nice and relaxed and the food was ok. We are now sat down at the breakfast table enjoying a fantastic breakfast after being welcomed warmly by Gary who is there smiling as he has been our entire stay. We will be back! What a lovely hotel.

A deeply distressing and unacceptable breach of privacy and personal security – wholly inadequate response from management My experience at Premier Inn Brentwood was genuinely horrendous, and the way this matter has been handled since has only added to my distress. During my stay, a member of staff entered my hotel room without authorisation while I was undressed, despite the DO NOT DISTURB sign being displayed on my doo!! I cannot overstate how distressing, violating and frightening this experience was. My hotel room was supposed to be my private, safe space. Instead, my privacy was breached in a way that left me feeling extremely vulnerable and unsafe A hotel room is a place where guests should be able to undress, relax and feel secure, with the reasonable expectation that their privacy will be respected. Having a member of staff enter my room in these circumstances has fundamentally undermined that sense of security. This is not something that should be brushed aside as a simple mistake, an unfortunate misunderstanding or a routine customer service issue. It is a serious incident involving personal privacy, dignity and safety. The consequences have extended far beyond my stay. I have experienced considerable stress and distress, this incident has significantly affected my mental health, and I have had to take time off work as a result. I have been left feeling vulnerable in circumstances where I should have been entitled to feel completely safe. I paid for a hotel stay expecting privacy, security and professional standards. Instead, I have been left dealing with the ongoing impact of an experience I should never have had to endure! What has made matters worse is the response to my formal complaint. . I have explained the seriousness of what happened and the genuine impact it has had on me, yet I do not feel that the hotel has fully appreciated the gravity of this incident, I have not received the level of serious, considered and meaningful response that such a significant breach of privacy warrants An apology alone is not enough if the seriousness of the incident has not been properly acknowledged and addressed, I expected a thorough investigation, a clear explanation of how a member of staff came to enter my room despite the Do Not Disturb sign, an explanation of what procedures were followed or breached, and reassurance about the measures being taken to prevent another guest from experiencing the same thing, I also expected the substantial impact on my wellbeing to be recognised, rather than treated as an incidental detail in a customer complaint I find it deeply disappointing that I have had to push for this matter to be taken seriously. Guests should not have to fight to have their privacy, dignity and personal safety recognised as fundamental responsibilities of a hotel I want to be clear: this was not a minor inconvenience. It was a deeply distressing invasion of my privacy that has had a genuine and lasting impact on me , The fact that I still do not feel that the seriousness of what happened has been fully appreciated makes the entire experience even more upsetting I would urge Premier Inn Brentwood, and the wider Premier Inn management team, to reflect seriously on how this incident occurred and how the subsequent complaint has been handled. Guests should be able to trust that their rooms are private spaces and that clear Do Not Disturb instructions will be respected. Based on my experience, I cannot recommend this hotel The incident itself was unacceptable, and the response afterwards has done little to restore my confidence or sense of security. I hope this review prompts the hotel to recognise the seriousness of what happened and take meaningful action, because no guest should have to experience this in a place where they have paid to stay and reasonably expect to feel safe. - Molly

Car park a joke. Dozens of vans getting broken into. No security. Not safe. Premier Inn aware of it and doing nothing. They don't even warn you that your van WILL be broken into at check In.

I like de premier inn because is very clean