Brentwood hotel

A perfect spot for a weekend break or a spot of shopping, a short hop from the train station

TripAdvisor Traveller rating:

1,075 reviews

Travelers Choice

Guest Rating:

4.5

Based on 1,348 surveys

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169 Kings Road, Brentwood, Essex CM14 4EG

Sat Nav Directions: CM14 4EG What 3 Words: ///tuck.input.soaks

Directions: From the South: exit M25 (J28) at the Brook St roundabout, take the 4th exit onto A1023. Continue to drive straight until the fourth set of traffic lights and turn right onto Kings Road B185. At the r'bout take the 2nd exit to Kings Rd B186. From the North: exit M25(J28) at Brook Street r'bout and take the 2nd exit. Then follow the same directions from the South to reach hotel.

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Transport and local information: Brentwood Museum
Brentwood Ski Centre
Hopefield Animal Sanctuary
The Kelvedon Hatch Secret Nuclear Bunker

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Hotel Parking:

Chargeable on-site parking is available at the rear of the hotel, operating on a first come, first served basis at £5 per night. This car park is managed by LPS. Chargeable parking for blue badge holders will be available at the front of the hotel.

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1-5 of {{1075 | number:0}} reviews

16 Nov 2020

MartyBurd

London, United Kingdom

Trip Type: Business

"WiFi non existent making work trips impossible"

Complete lack of WiFi made my stay pointless. I was living a few minutes walk from the Premier Inn and only booked in so that I could continue to work from my laptop uninterrupted whilst my house was being packed up for move. The WiFi didn't work at all and was the main reason for my stay. After mentioning to the desk they said that it has been a persistent problem, yet they do not offer any warning to guests prior to check-in. Desk staff communicated to me that I should contact Premier Inn directly and after being unable to find an associated email address anywhere, I messaged through Twitter. They offered no explanation and just said they were unaware of any WiFi issues and that their lack of WiFi is not covered by their Good Night Guarantee. I ended up spending all of my time at my own property up the road and setting back up my own WiFi and just returned late at night to sleep. I don't believe you should be able to advertise a hotel as having WiFi access when there are known issues on site and it means business guests cannot work here.

2 Nov 2020

DXB290763

Trip Type: Business

"Unable to work due to no wifi"

I have stayed here many times in the past and have been very happy. This time was almost unbearable due to no wifi which had a major impact on our stay due for the need for both of us to work. Both the basic and premium wifi did not work although we were charged twice, a total of £30 lost. Staff said it was because of a new building blocking a mast????? Not sure how many times we said it was not our phones but the wifi in the rooms. We stayed in room 610. One member of staff went with my husband to try the wifi on the 9th floor where she said it was better but it was non-existant there too. We had no joy with the staff on site or the Premier Inn Chat on social media who both said it was an issue with Virgin.........if it doesn't work in your hotels and you advertise free wifi then Premier Inn needs to own the issue and resolve it for their customers not advertise a free service that is not being delivered. A week later I am still battling with Virgin who are simply not responding.

25 Oct 2020

B20GJgaryh

Trip Type: Couples

"Worst breakfast service"

The hotel is clean and rooms are good however brekfast was terrible staff did not care we ordered drinks and then waited 20mins to order breakfast asked the manager for a knife and teaspoon did not come so had to ask again we order 2 croissant, cook brekfast and toast breakfast came but no toast no croissants again had to ask staff just standing around. However 2 people need to be special mentioning Sharon (lady on the desk as we arrived) Roz server both were brilliant great service as we arrived and Roz was the only one working in the restaurant and tried to correct all the issues as the manager did not care Premier inn need to realise they have 2 great staff and that the rest need re training

6 Oct 2020

ssbabies11

Lagos, Portugal

Trip Type: Business

"Comfortable stay"

Staff always polite and helpful. Room very clean. Good value. We have read some negative reviews recently which seem unfair on the staff. They are doing their best to work within company guidelines. There are selfish people everywhere not wishing to abide by the rules but this is not the fault of the hotel staff.

30 Sep 2020

Spain22E

Trip Type:

"breakfast servicelocation, excellent breakfasts but inconsistent"

Room, parking (paid for) fine though with the latter neither of the 2 pay machines were working so I had to go online in order to pay. The helpful staff member said there were problems with the machine's wifi and that she had contacted the parking firm. Service at breakfast on the first day was fine but on the second was less so. Our tea and coffee were initially served at table in cardboard cups so I asked if my wife's tea could be in a china pot and mug as on day 1. I received a mumbled male reply of "we've run out". There were 5 other people eating at the time! Not good enough.

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Hotel description You're in the lively heart of Essex at Premier Inn Hotel Brentwood - not to mention conveniently next to the train station. There's TOWIE (The Only Way Is Essex) Tours just yards away, plus the TOWIE Shopping experience within the mile. It's a great spot for leisure or business. Scrub up for a trip to Brentwood's High Street or a wedding at Ashwells Country Club. Or travel into town for top retail at Stratford's Westfield Shopping Centre. You'll enjoy the best of Essex from your Brentwood base, before it's time for dinner in the Thyme restaurant and a great night in your comfy bed and spacious room.